Category Archives: Business Management

Not long ago, I was a guest speaker on a podcast from Grow Plumbing. We were talking about a recently published article about how making $1 million could put you out of business. Several times during our conversation, I referred to … Continue reading

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Take a walk with me, will you? We’re going to the local cell phone store. Chances are many of you been there in the last few months. Remember all the choices you had? Which phone is the best? Which one … Continue reading

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I’ve you’ve been reading my last few blog posts on customer buying principles (click here to read: Principle #1, Principle #2, Principle #3), you are starting to understand customer buying principles. In principle number three, you learned that the customer … Continue reading

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A few weeks ago, we talked about the first customer-buying principle. Today, we’ll focus on the second principle. Recently, my friend Jim was building a new house. Knowing my background in the heating and cooling industry, he came to me … Continue reading

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Kevin Russell is a man on a mission. Recently I had the opportunity to do a one-on-one Company Overview with Kevin of New Buck Chimney Services in Shreveport, Louisiana. From the moment I met him I knew something was different … Continue reading

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You just followed up on a quote to a customer for a new system that you were proposing to install. Unfortunately,  you learned that the customer decided to go with your competitor’s quote. You’re thinking to yourself, “I don’t know … Continue reading

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Early last week I was working at my desk in my office. Suddenly I started to see notifications on my desktop that files were being changed in my Dropbox folder. We use Dropbox extensively and there are several folders that … Continue reading

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There are some cool things happening at Pollsmoor Prison in Cape Town South Africa where Steve and Daria (Tom Grandy’s daughter & Son-in-law) are full time missionaries.They are working with incarcerated boys and God is using them to change lives. … Continue reading

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In a recent interview for the HVACR News, I was asked what best practices contractors should establish in order to successfully get paid on time? The answers cover a few different areas. You need to establish best practices in both … Continue reading

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Recently I was asked what is the number one reason why a contractor needs to ensure he receives on-time payment? (Or, what’s the worst that can happen if he doesn’t?) I could talk about this one all day. I have … Continue reading

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