Category Archives: Business Management

A few weeks ago, we talked about the first customer-buying principle. Today, we’ll focus on the second principle. Recently, my friend Jim was building a new house. Knowing my background in the heating and cooling industry, he came to me … Continue reading

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Kevin Russell is a man on a mission. Recently I had the opportunity to do a one-on-one Company Overview with Kevin of New Buck Chimney Services in Shreveport, Louisiana. From the moment I met him I knew something was different … Continue reading

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You just followed up on a quote to a customer for a new system that you were proposing to install. Unfortunately,  you learned that the customer decided to go with your competitor’s quote. You’re thinking to yourself, “I don’t know … Continue reading

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Early last week I was working at my desk in my office. Suddenly I started to see notifications on my desktop that files were being changed in my Dropbox folder. We use Dropbox extensively and there are several folders that … Continue reading

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There are some cool things happening at Pollsmoor Prison in Cape Town South Africa where Steve and Daria (Tom Grandy’s daughter & Son-in-law) are full time missionaries.They are working with incarcerated boys and God is using them to change lives. … Continue reading

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In a recent interview for the HVACR News, I was asked what best practices contractors should establish in order to successfully get paid on time? The answers cover a few different areas. You need to establish best practices in both … Continue reading

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Recently I was asked what is the number one reason why a contractor needs to ensure he receives on-time payment? (Or, what’s the worst that can happen if he doesn’t?) I could talk about this one all day. I have … Continue reading

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I do a lot of presentations. In fact, it’s not uncommon for me to do several in a week. I enjoy it. I thrive on it. I actually get energized by doing these presentations. I pride myself in delivering quality … Continue reading

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Here in Green By, there is an add running that shows a person doing a blind taste test of spaghetti sauce. When she learns that the choice she did NOT choose was the brand she usually buys, she starts reflecting … Continue reading

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I travel through airports a lot. When you arrive at my local airport in Green Bay, you leave the security area by going through a set of double glass doors.  It blows me away every time I come home and … Continue reading

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