Leadership | Grandy's Profit Building Blog

Category Archives: Leadership

Customer Service Lessons from the Pizza Delivery Guy – The Foundation

Posted on June 13, 2013 by Bill Kinnard

At one point in my life, I worked as a pizza delivery guy for a small pizza joint in my home town. Even though some may consider this a “no-brainer” type of job, I found it enjoyable and found several … Continue reading →

Posted in Business Management, Customer Service, Employees, Leadership | Tagged Bill Kinnard, customer satisfaction, Customer Service, leadership, Providing Great Customer Service in the Trenches | Leave a comment

You Need a Board of Advisors

Posted on June 12, 2013 by Bill Kinnard

Many of us are independent contractors. As a result, we are independent. It feels like we are alone in this business. Some days you feel like you are hanging out there all by yourself. There are days when you would … Continue reading →

Posted in Business Management, Leadership | Tagged leadership, strategic Planning | Leave a comment

Delegation – Adding The Power of a Great Team

Posted on April 7, 2013 by Bill Kinnard

There is only so much time in a day. If you have to do all the work, there is never any time for working on your business. Over the past 6 weeks, I have been on the road constantly. While … Continue reading →

Posted in Business Management, Employees, Leadership | Tagged Bill Kinnard, delegating, leadership | Leave a comment

Excellence Can be Seen and Experienced! Reward It

Posted on March 29, 2013 by Bill Kinnard

This has been a full two week stretch for me in that I have taught 8 sessions in 7 different cities and have been home for a total of 30 hrs over that same two week period. I have been … Continue reading →

Posted in Business Management, Employees, Leadership | Tagged business planning, Customer experience, customer satisfaction, Customer Service, Employees, goals, Grandy & Associates, management, motivation | Leave a comment

Focus is Critical to Getting Things Done

Posted on January 12, 2013 by Bill Kinnard

Focus – This one simple concept can make or break your success in business, in your spiritual life and your daily life. It may be a simple concept but for some of us, making it happen is not so simple. … Continue reading →

Posted in Business Management, Leadership, Marketing | Tagged accomplishment, Bill Kinnard, business management, focus, getting things done, leadership | Leave a comment

Customer Service – Is It Important to You?

Posted on January 2, 2013 by Bill Kinnard

Keeping customers happy – seems like and easy concept doesn’t it? A few months ago, Seth Godin’s blog post was very simple. I have had it written on my white board ever since. It read: The simplest customer service frustration … Continue reading →

Posted in Business Management, Leadership | Tagged Bill Kinnard, customer satisfaction, Customer Service, Etreleadership | Leave a comment

How Do You Recognize Your Rock Stars?

Posted on December 29, 2012 by Bill Kinnard

How do you recognize your team? I love this. Catch your team doing something right and let them know they are a rock star! Nobody does it like Dave Ramsey. www.Entreleadership.com

Posted in Business Management, Employees, Leadership | Tagged Dave Ramsey, Employee motivation, Etreleadership | Leave a comment

Department (tactical) planning leads to increased profitability

Posted on November 21, 2012 by Bill Kinnard

Today, we are pleased to feature a Steve Van Remortal as a guest blogger. Steve is the author of the recently published book Stop Selling Vanilla Ice Cream and is something every business owner should read. Here we go: Department … Continue reading →

Posted in Business Management, Leadership, Marketing | Tagged Basic Business Boot Camp, BBB, Bill Kinnard, boot camp, business planning, Customer experience, customer satisfaction, Customer Service, Employees, goals, Grandy, Grandy & Associates, Grandy and Associates, leadership, management, Milestones, motivation, Perspective, Profitability, Steve Van Remortal, Stop Selling Vanilla Ice Cream | Leave a comment

A Pilots Daughter

Posted on November 12, 2012 by Bill Kinnard

Today I am pleased to feature guest blogger Jamie Collins. Jamie is a cousin of mine and writes a great blog for the Paralegal Society (http://theparalegalsociety.wordpress.com/). I think you will ejoy this one. I read it with incredible pride! “A … Continue reading →

Posted in Business Management, Employees, Leadership | Tagged Bill Kinnard, Grandy & Associates, Jamie Collins, leadership, Milestones, motivation, Perspective, The Paralegal Society | Leave a comment

The Sun Came Up This Monring!

Posted on September 26, 2012 by Bill Kinnard

I live in Green Bay. If you’re a football fan, you know of the blown call during the Monday night football game against Seattle that changed the outcome of the game. Even if you are not a foot ball fan, … Continue reading →