Inspect what you expect. It’s a simple statement, and couldn’t be more true. If you tell your 10-year-old son to clean his room (after you have taught him how to do it and what your expectations are), what do you as a parent do? After a reasonable amount of time, you go to his room to see if he cleaned it according to your standards. If he did, you provide positive feedback and you might even reward him in some way. In fact, that’s another simple, but effective, principle. Reward behavior you want repeated!
So what just happened with our 10-year-old? We created the standard of performance we expected, we assigned the task, and we “inspected” his work (in this case, how clean his room was). If he did a good job, we provided positive reinforcement in the form of encouraging words and perhaps some kind of reward.
What do you suppose would happen if you gave your 10-year-old child $10 every time he cleaned his room? I would expect the room might just be in good condition most of the time!
Now it’s been three weeks. Each day you have given your son $10 for cleaning his room, but you stop inspecting the room to see how he did. We just assumed he did a great job. Now what will happen? Chances are he will collect the $10, but make less and less effort to clean the room well since no one is inspecting it. It’s human nature.
Setting specific performance goals also makes perfect sense when it comes to our service techs performance. If we “expect” a certain level of performance, but never “inspect” the performance, work can get sloppy. On the other hand, what would happen if we set the standard of performance (Key Performance Indicators), measured his or her performance against the KPI, and then rewarded the tech if they met or exceeded expected performance? The quality of work should be more than acceptable. If the reward (bonus) is substantial, it will also lead to a win-win situation for the service technician and the company.
The ProfitMaxx software sets the goals with 24 industry Key Performance Indicators. As the timesheet data is entered into the software, performance is measured and, best of all, it’s automatically tied into the Tech 500 Bonus system that rewards the tech based on real, accurately measured, productivity and profitability.
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This month we are offering a one time $500 discount on the ProfitMaxx software. Simply click Website Special to order. If you would prefer to attend a 60-minute webinar overview on the ProfitMaxx software before you take advantage of the discount you can sign upfor a ProfitMaxx Webinar.