customer satisfaction | Grandy's Profit Building Blog

Tag Archives: customer satisfaction

Excellence Can be Seen and Experienced! Reward It

Posted on March 29, 2013 by Bill Kinnard

This has been a full two week stretch for me in that I have taught 8 sessions in 7 different cities and have been home for a total of 30 hrs over that same two week period. I have been … Continue reading →

Posted in Business Management, Employees, Leadership | Tagged business planning, Customer experience, customer satisfaction, Customer Service, Employees, goals, Grandy & Associates, management, motivation | Leave a comment

Customer Service – Is It Important to You?

Posted on January 2, 2013 by Bill Kinnard

Keeping customers happy – seems like and easy concept doesn’t it? A few months ago, Seth Godin’s blog post was very simple. I have had it written on my white board ever since. It read: The simplest customer service frustration … Continue reading →

Posted in Business Management, Leadership | Tagged Bill Kinnard, customer satisfaction, Customer Service, Etreleadership | Leave a comment

Department (tactical) planning leads to increased profitability

Posted on November 21, 2012 by Bill Kinnard

Today, we are pleased to feature a Steve Van Remortal as a guest blogger. Steve is the author of the recently published book Stop Selling Vanilla Ice Cream and is something every business owner should read. Here we go: Department … Continue reading →

Posted in Business Management, Leadership, Marketing | Tagged Basic Business Boot Camp, BBB, Bill Kinnard, boot camp, business planning, Customer experience, customer satisfaction, Customer Service, Employees, goals, Grandy, Grandy & Associates, Grandy and Associates, leadership, management, Milestones, motivation, Perspective, Profitability, Steve Van Remortal, Stop Selling Vanilla Ice Cream | Leave a comment

The Sun Came Up This Monring!

Posted on September 26, 2012 by Bill Kinnard

I live in Green Bay. If you’re a football fan, you know of the blown call during the Monday night football game against Seattle that changed the outcome of the game. Even if you are not a foot ball fan, … Continue reading →

Posted in Business Management, Leadership | Tagged Bill Kinnard, Customer experience, customer satisfaction, Customer Service, goals, Grandy, Grandy & Associates, Grandy and Associates, leadership, management, motivation, Perspective | Leave a comment

Your Company Culture Starts with You

Posted on August 8, 2012 by Bill Kinnard

During many of our programs and working with contractors one-on-one, we inevitably get to talking about the culture in the company. Why don’t employees rally around the company and it’s goals, put in a full days work and feel as … Continue reading →

Posted in Business Management, Employees, Leadership | Tagged Bill Kinnard, Customer experience, customer satisfaction, Customer Service, Employees, Grandy, Grandy & Associates, Grandy and Associates, Perspective | Leave a comment

A Little Customer Service Training Pays Huge Dividends

Posted on July 24, 2012 by Bill Kinnard

Bob Daniels started Copperfield Chimney Supply over 30 years ago. His company grew into a national organization that became the top provider of materials to the chimney sweep industry in the nation. Part of Bob’s success was to provide “bits … Continue reading →

Posted in Business Management, Employees, Leadership | Tagged Bill Kinnard, Customer experience, customer satisfaction, Customer Service, Employees, goals, Grandy, Grandy & Associates, Grandy and Associates, Kinnard, leadership, management, motivation, Perspective | Leave a comment

Do You Have a Job or a Vocation?

Posted on June 26, 2012 by Bill Kinnard

My college age daughter and I were discussing this question recently. She is still making her way through her college courses and I’m not sure she fully understands the concept of job vs. vocation just yet. The sad thing is … Continue reading →

Posted in Business Management, Employees, Leadership | Tagged Basic Business Boot Camp, BBB, Bill Kinnard, boot camp, business, business plan, Customer experience, customer satisfaction, Customer Service, Employees, goals, Grandy, Grandy & Associates, Kinnard, management, Perspective, Training | Leave a comment

Why Do the Circle of Safety Walk Around Vehicles?

Posted on June 1, 2012 by Bill Kinnard

Today I received an email from Quality Service Contractors reminding us all about doing the Circle of Safety Walk around our vehicles before we “jump in and go”. The story below brought me back to a younger time in my … Continue reading →

Posted in Business Management, Employees, Leadership, Marketing | Tagged Bill Kinnard, Circle of Safety, Customer experience, customer satisfaction, Customer Service, Employees, goals, Grandy & Associates, Grandy and Associates, Kinnard, leadership, management, Perspective, Safety, Training | Leave a comment

Build the Customer Experience

Posted on May 12, 2012 by Bill Kinnard

In my Providing Great Customer Service…In the Trenches classes, I start out by defining the differences between Customer Service, Customer Satisfaction, and the Customer Experience. Customer Service is defined as servicing the customer – handling the service call, fixing their … Continue reading →