Tag Archives: Grandy
Today, we are pleased to feature a Steve Van Remortal as a guest blogger. Steve is the author of the recently published book Stop Selling Vanilla Ice Cream and is something every business owner should read. Here we go: Department … Continue reading
I live in Green Bay. If you’re a football fan, you know of the blown call during the Monday night football game against Seattle that changed the outcome of the game. Even if you are not a foot ball fan, … Continue reading
Inspect what you expect. It’s a simple statement, and couldn’t be more true. If you tell your 10-year-old son to clean his room (after you have taught him how to do it and what your expectations are), what do you … Continue reading
During many of our programs and working with contractors one-on-one, we inevitably get to talking about the culture in the company. Why don’t employees rally around the company and it’s goals, put in a full days work and feel as … Continue reading
This month, we are pleased to have guest blogger Joe Kiedinger of Prophit Marketing provide some great information on leading your company and having everyone working in the same direction. Greetings leaders! Ah, meetings. To some of us, we’d rather … Continue reading
Bob Daniels started Copperfield Chimney Supply over 30 years ago. His company grew into a national organization that became the top provider of materials to the chimney sweep industry in the nation. Part of Bob’s success was to provide “bits … Continue reading
My college age daughter and I were discussing this question recently. She is still making her way through her college courses and I’m not sure she fully understands the concept of job vs. vocation just yet. The sad thing is … Continue reading
I’ve been following Andy Andrews lately and listening to his podcast called In The Loop. Truly great stuff…and I have found a few more books I have to add to my reading list. This morning I stumbled across an excerpt … Continue reading
In my Providing Great Customer Service…In the Trenches classes, I start out by defining the differences between Customer Service, Customer Satisfaction, and the Customer Experience. Customer Service is defined as servicing the customer – handling the service call, fixing their … Continue reading
I am often asked about the books I read. I refer to several of them during the classes I teach and thought I would periodically share my thoughts on some of these in this blog. I am going to start … Continue reading
The Building Blocks of Profitability
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