Tag Archives: Profitability

Take a walk with me, will you? We’re going to the local cell phone store. Chances are many of you been there in the last few months. Remember all the choices you had? Which phone is the best? Which one … Continue reading

Posted in Business Management, Customer Service | Tagged , , | Leave a comment

I’ve you’ve been reading my last few blog posts on customer buying principles (click here to read: Principle #1, Principle #2, Principle #3), you are starting to understand customer buying principles. In principle number three, you learned that the customer … Continue reading

Posted in Business Management, Customer Service | Tagged , , | Leave a comment

Recently I was asked what is the number one reason why a contractor needs to ensure he receives on-time payment? (Or, what’s the worst that can happen if he doesn’t?) I could talk about this one all day. I have … Continue reading

Posted in Business Management, Leadership | Tagged , , , , , , , , | Leave a comment

Today, we are pleased to feature a Steve Van Remortal as a guest blogger. Steve is the author of the recently published book Stop Selling Vanilla Ice Cream and is something every business owner should read. Here we go: Department … Continue reading

Posted in Business Management, Leadership, Marketing | Tagged , , , , , , , , , , , , , , , , , , , , | Leave a comment

Inspect what you expect. It’s a simple statement, and couldn’t be more true. If you tell your 10-year-old son to clean his room (after you have taught him how to do it and what your expectations are), what do you … Continue reading

Posted in Business Management, Employees, Leadership, Maintenance Agreements | Tagged , , , , , , , , , , , , , | Leave a comment

I am often asked about the books I read. I refer to several of them during the classes I teach and thought I would periodically share my thoughts on some of these in this blog. I am going to start … Continue reading

Posted in Business Management | Tagged , , , , , , , , , , , , , | Leave a comment

Over the last few weeks, I have had a number of one man companies in the Basic Business Boot Camps. One common theme that comes out at the these sessions is the disbelief on the part of one man companies … Continue reading

Posted in Business Management | Tagged | Leave a comment