From one simple daily timesheet, ProfitMaxx produces over 45
written reports and 500 pieces of information on each tech,
comparing tech to tech within your company. Below
are just a few items that are tracked:
- Manager-Applied Time – This is time the
owner/service manager directed the tech to do other
things and NOT to be in the field
- Unapplied time – Time that is unaccounted for by
the tech
- Completion Percentage – Percent of the time the
job was completed on the initial call. If it was not
completed, why not?
- Billed Index – This shows if the
tech is underbilling the customer for work that was
actually performed.
- Service Agreement Time –
Average time it takes each tech to perform the service
agreement.
- Service Agreement Sales – Number of
service agreements each tech sells, and renews, compared
to the other techs.
- Sales Leads Generated – the
number of qualified sales leads generated by each tech
-
Collections – What percent of the total service
revenue was collected on all service calls?
- Goals
– What percentage of the tech's daily goal was met?
-
Service Agreement Sales – What “additional” income was
generated while performing service agreements?
-
Callbacks – How many were there and who created them?
-
No Show Calls – How many no show calls were there
and how long did each tech wait?
- Billed Hours –
How many billed hours did each tech have?
- Overtime
Watch – ProfitMaxx will tell the manager how many
overtime hours were worked, by tech, at any point during
the month
- Travel Time – Average travel time per
day/per tech
- Number of Calls Made – The average
tech should make 100 calls a month – how many did they
actually make?
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The above information is merely
a sampling of what
accurately gets tracked per tech! |
