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ProfitMaxx software produces information that is so easy to read, any service manager and/or owner can easily understand the numbers. Here are three of them!

Key Performance Indicator Report
Market Location Analysis Report
SuperTech 500 Bonus System

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Printable Version


Key Performance Indicator Report

This is a summary report covering all 24 Key Performance Indicators (KPIs) for each tech.  At a glance you can have an excellent grasp of the overall productivity and efficiency of your entire service department.

Every number on this report has a back-up report to show you the details of each item so you can pinpoint problems, increase efficiency and increase profits!

 

Note:     The values in the Goal column begin as an industry standard but each may be modified by the user.

KPI-Report

 

 

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Market Location Analysis Report

Have you ever wondered about your customer base?

  • What areas are the most profitable?

  • What areas require the most/least travel time?

  • What areas generate the most sales leads and maintenance agreement sales?

ProfitMaxx records each call by location.  With the Market Location Analysis report, you will soon be able to answer all of the above questions and a whole lot more.

View the report by week, month, year or years.  It won’t be long before you will know which service areas are the most or least profitable.  You will find out where most of your callbacks come from and/or which areas have the highest average ticket price.

With this kind of information at your fingertips, you will be able to better direct your marketing dollars.  Take a look at the following report and begin to think about the overall value of this type of information and how it can increase your service department’s profitability!

ProfitMaxx-Market_Report

 

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SuperTech 500 Bonus System

Supertech 500 is a technician-bonus system based on real, accurate and measured performance. Key performance indicators are measured and converted into points in nine categories, all of which have solid industry defaults present in ProfitMaxx. You can change any, or all, of them to best fit your company goals and marketing structure.

The bonus system measures the following areas:

  • Billable IndexPM_SuperTech

  • Sales Leads Overall

  • Sales Leads Old Equipment

  • Maintenance Agreements Sold

  • Completion Ratio

  • Personal Performance

  • Maintenance Performance

  • Billable Labor Ration

  • Revenue Goal Performance

There are two other categories,
which can be used at your discretion:

  • Attaboys

  • Pole Points


Like the Nextel Cup, there are point standings year-to-date for each technician so that you can have a strong finish to your year, which can alter the standings!

Each month, the top three technicians are listed in Victory Lane along with their points earned by category, pit  time, and year-to-date cup standings and ranking.

Companies use points in many different ways:

  • Determining next year's pay increase

  • Determining bonus multipliers

  • Redeeming points using sport and brown goods catalogs

  • Providing formal training

  • Completing for the next new truck

  • SuperTech jackets, hats, patches, and shirts


Tech bonuses are no longer based on "Gee, I think Bob did a good job this year."

Bonuses can now be based on real, measured productivity!

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