Download Center Frequently Asked Questions
Below are some frequently asked questions from people just like you. If you have a question that is not answered below, please contact our Customer Care Center at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Why am I only hearing the first five minutes of the presentation?
What is the "Register" icon for?
I have forgotten my username or password - what do I do?
Why do I see "Buy Now" icons next to some of the presentations?
How do I find information about a speaker?
The speaker information does not show up when I hover over their name. Now what?
How do I listen to a presentation?
How do I download a presentation to my computer?
How do I download a presentation directly to my iPod?
Why am I only hearing the first five minutes of the presentation?
When you first enter the download center, you are in the Preview Mode, which allows you to hear samples of any of the programs in the download center. All sample files are approximately five minutes in length. To hear the full presentation, simply log in. Once logged in, you will be able to listen to and download the full program.
The Small Business University Audio series is available to subscribing members. In many cases, distributors, manufacturers or associations pay the subscription fee and make it available to their customers/members. Logging into the system allows only subscribers to have full access to these company changing programs.
Non-subscribing visitors can listen to or download a sample of each program only. Non-subscribing visitors can purchase an individual subscription to the download center by contacting Grandy & Associates at 800-432-7963.
What is the "Register" icon for?
The first time you visit the download center, you will have to create a username and password. To do this, you will click on "Register" and enter the registration code given to you by your distributor or association.
If you are not associated with a distributor or association who is providing you with free access to the download center, you can ask them to make it available to you. For them to do so, they will need to contact Grandy & Associates at 800-432-7963.
If you would like to purchase an individual subscription to the download center for yourself, you can do so by contacting Grandy & Associates at 800-432-7963. The price is $24.95/month.
I have forgotten my username or password. What do I do?
If you have forgotten the username or password that you created, simply click on Login to get to the login screen. Then click the Forgot Password link or Forgot Username link. The system will automatically send you the email address you used when you created your username and password. You will then have the opportunity to create a new password if needed.
Why did you change from the old version of the Service Contractors Business Presentation of the Month?
We have made substantial upgrades to the delivery platform and could not incorporate all of those changes into the old system. The new download center allows for many features not possible with the old system.
Why do I see "Buy Now" icons next to some of the presentations?
The Buy Now Icons are only visible when you are visiting the download center. This icon gives you the ability to purchase this individual program without subscribing to the full series. Most individual programs can be purchased on CD or by download.
Once you log into the download center, the Buy icons disappear. You already have full access to every program in the library and can download each program to listen to, burn a CD, or save to your mp3 player. You never have to purchase individual programs if you are a subscriber.
How do I find information about a speaker?
You can get the contact information about any of the speakers featured in the download center by hovering over their name with your mouse. When you do this, a pop-up window will open and show you the speaker's contact information, website and email address. Many speakers have provided additional information, which is also available in this pop-up window.
The speaker information does not show up when I hover over their name. Now What?
Some web browsers will prevent the speakers’ information pop up window from displaying properly. If this happens to you, simply click on the speaker's name and a new window will open up with contact information.
How do I listen to a presentation?
When you find presentation you want to listen to, simply click on the icon to the left of the presentation title. The presentation will start to play.
How do I download a presentation to my computer?
When you find presentation you want to listen to, simply click on the icon to the left of the presentation title. The download center will automatically prompt you for the location to save the file on your computer’s hard drive.
How do I download a presentation directly to my iPod?
With iTunes ver. 9.0 or higher, Apple has included an “Automatically Add To iTunes” folder. This new feature of iTunes makes getting new presentations and music onto your iPod easier than ever. When you download presentations from the download center, simply save them in this folder. Each time you run iTunes, it automatically checks this folder for new content. Any new audio files saved to this folder will automatically be added to your iTunes library.
The “Automatically Add To iTunes” folder can be found in your iTunes Music folder. If you did not change the default location for the iTunes library on your computer, this folder will be found in your “../MyDocumets/My Music/iTunes Music” folder.