Only 4% of all businesses last more than ten years. This presentation is about learning how to position your companies’ communications so you can thrive in a constantly changing digital marketing world.
We’ve all heard the old adage of the company owner that asks “What if we spend the money to send our people to training them, will they leave?” And his friend asks “What if you don’t and they stay?” It’s true, training your team in important. A well-trained team member will be more productive and will increase profits in the long run. Invest in your team and help them grow.
But training can be expensive. And you don’t always have the time or ability to send someone to training programs that may or may not give results.
Grandy & Associates is pleased to present our full line of Self-Paced Online Training programs. We call them our SPOT training. Now, you can have your team attend training from your office and on your time all without the need for travel. The library of programs covers several different topics for different positions. Each program is broken up into short segments so they won’t be sitting in front of a computer screen for 8 hours at a time trying to absorb new content.
Each program is highly interactive so the student can’t just let it play and not get anything out of it. They need to be engaging with the program every few minutes. At the end of each program is a quiz that they will need to complete and score 80% or better in order to pass.
There are several advantages to Self-Paced training. Think about it:
Topics include some of our most popular classroom sessions. Programs available through My Learning Center qualify for FAD credit hours. Other classes that are not available on My Learning Center can be accessed through the Grandy Learning Management System. Below are links to all of the programs.
HVAC Onboarding – Gain a conversational knowledge of the HVAC industry. This program is for anyone in your company who is new the HVAC industry. Register through My Learning Center and receive 8 FAD hours.
Log into My Learning Center and you will find the upcoming session dates and links on the opening page.
Communications for Contractors (2 lessons) – Help your team understand how to better communicate with the rest of your team and with your customers. This program is for everyone in your company. Register for Lesson 1 on My Learning Center and receive 1 FAD credit hour. Register for Lesson 2 at the Grandy LMS (no FAD credit for Lesson 2)
Service Managers’ University (8 lessons) – Learn how to better manage your Service Department. Learn what Key Performance Indicators to track on each technician and how to track them. Register through My Learning Center and receive 8 FAD credit hours.
Lesson 2 – Demand Service – It’s All About That Price
Lesson 4 – Maintenance Agreements – Creating Lifetime Customers
Why Do We Need to Charge So Much (1 lesson) – Designed for your employees to help them understand why you need to charge what you do, the boss isn’t getting rich and everyone plays a part in making sure the company is profitable. This program is for your entire team. Register for the Self Paced lesson on My Learning Center and receive 1 FAD credit Hour.
There is also a Team Leader version to walk your team through this content in 7 weekly 15 minute sessions – perfect for company meetings. Register for this at the Grandy LMS (No FAD credit for this Team Leader version)
5 Customer Buying Principles (1 lesson) – Every time a customer buys something they will go through five distinct steps. This program explains the five customer buying principles. If you understand them, it will change the way you approach your customers. This program is perfect for anyone who is selling to your customer. Register through My Learning Center and receive 1 FAD credit hour.
Carlyle Semi-Hermetic Compressor Teardown (2 lessons) – This is a technical program that walks through the Carlyle Semi-Hermetic Compressors and covers familiarization of the compressor and its internal systems as well as failure analysis to prevent the next compressor failure. This is for anyone who comes in contact with Carlyle Compressors. Register at the Grandy LMS (no FAD credit).
Planning For Profit Workshop – We are pleased to announce the streaming version of our Planning For Profit workshop. This session contains 35 lessons covering the same material we do in our two day, hands on workshop. This program also includes our industry leading Labor Pricing for Profit software. Register at the Grandy LMS (no FAD credit). Better yet, ask your Distributor to host an in-person workshop and receive 16 FAD credit ours.
Click on each of the titles above to check out each of the programs above or to enroll today. Get your team members the training they need and watch their productivity and your profitability climb.
We’ve all heard the old adage of the company owner that asks “What if we spend the money to send our people to training them, will they leave?” And his friend asks “What if you don’t and they stay?” It’s true, training your team in important. A well-trained team member will be more productive and will increase profits in the long run. Invest in your team and help them grow.
But training can be expensive. And you don’t always have the time or ability to send someone to training programs that may or may not give results.
Grandy & Associates is pleased to present our full line of Self-Paced Online Training programs. We call them our SPOT training. Now you can have your team attend training from your office and on your time, all without the need for travel. The library of programs covers several different topics for different positions. Each program is broken up into short segments so they won’t be sitting in front of a computer screen for 8 hours at a time trying to absorb new content.
Each program is highly interactive so the student can’t just let it play and not get anything out of it. They need to be engaging with the program every few minutes. At the end of each program is a quiz that they will need to complete and score 80% or better in order to pass.
There are several advantages to Self-Paced training. Think about it:
Topics include some of our most popular classroom sessions:
HVAC Onboarding (9 lessons) – Gain a conversational knowledge of the HVAC industry. This program is for anyone in your company who is new to the HVAC industry.
Communications for Contractors (2 lessons) – Help your team understand how to better communicate with the rest of your team and with your customers. This program is for everyone in your company.
Service Managers’ University (8 lessons) – Learn how to better manage your Service Department. Learn what Key Performance Indicators to track on each technician and how to track them.
Why Do We Need to Charge So Much (1 lesson) – Designed for your employees to help them understand why you need to charge what you do, the boss isn’t getting rich and everyone plays a part in making sure the company is profitable. This program is for your entire team. There is also a team leader version for to walk your team through this content in 7 weekly 15 minute sessions – perfect for company meetings.
5 Customer Buying Principles (1 lesson) – Every time a customer buys something they will go through five distinct steps. This program explains the five customer buying principles. If you understand them, it will change the way you approach your customers. This program is perfect for anyone who is selling to your customer.
Carlyle Semi-Hermetic Compressor Teardown (2 lessons) – This is a technical program that walks through the Carlyle Semi-Hermetic Compressors and covers familiarization of the compressor and it’s internal systems as well as failure analysis to prevent the next compressor failure. This is for anyone who comes in contact with Carlyle Compressors.
Planning For Profit Workshop – We are pleased to announce the streaming version of our Planning For Profit workshop. This session contains 35 lessons covering the same material we do in our two-day, hands-on workshop. This program also includes our industry leading Labor Pricing For Profit software.
Click on each of the titles above to check out each of the programs above or to enroll today. Get your team members the training they need and watch their productivity and your profitability climb.
Technicians meet countless number of customers in their lifetime. Some are lovable, others perhaps, not so much. However, none of us have any idea what that person has gone through days, weeks, months or even years before you rang their doorbell. Sometimes it was simply a negative comment someone spoke to them five minutes before you arrived.
The good news is that you, yes you the technician, that person has never met before, have an opportunity to speak a positive word that sometimes can literally change their life. Below is a story I received a few days ago. After reading it, I think you will get a fuller understanding of how really powerful your words and/or actions can be. Sometimes it is even life changing!
One day a teacher asked her students to list the names of the other students in the room on two sheets of paper, leaving a space between each name. Then she told them to think of the nicest thing they could say about each of their classmates and write it down. It took the remainder of the class period to finish their assignments and as the students left the room, each one handed in the paper.
That Saturday, the teacher wrote down the name of each student on a separate sheet of paper and listed what everyone else had said about that individual. On Monday she gave each student his or her list. Before long, the entire class was smiling. “Really?” she heard whispered. “I never knew that I meant anything to anyone” and “I didn’t know others liked me so much,” were most of the comments.
No one ever mentioned those papers in class again. She never knew if they discussed them after class or with their parents, but it didn’t matter. The exercise had accomplished its purpose. The students were happy with themselves and one another. That group of students moved on.
Several years later, one of the students was killed in Vietnam and his teacher attended the funeral of that special student. She had never seen a serviceman in a military coffin before. He looked so handsome, so mature.
The church was packed with his friends. One by one those who loved him took a last walk by the coffin. The teacher was the last one to pass the coffin. As she stood there, one of the soldiers who acted as pallbearer came up to her. “Were you Mark’s math teacher?” he asked. She nodded: “Yes.” Then he said: “Mark talked about you a lot.”
After the funeral, most of Mark’s former classmates went together to a luncheon. Mark’s mother and father were there, obviously waiting to speak with his teacher.
“We want to show you something,” his father said, taking a wallet out of his pocket. “They found this on Mark when he was killed. We thought you might recognize it.”
Opening the billfold, he carefully removed two worn pieces of notebook paper that had obviously been taped, folded, and refolded many times. The teacher knew without looking that the papers were the ones on which she had listed all the good things each of Mark’s classmates had said about him.
“Thank you so much for doing that, ” Mark’s mother said. “As you can see, Mark treasured it.”
All of Mark’s former classmates started to gather around. Charlie smiled rather sheepishly and said, “I still have my list. It’s in the top drawer of my desk at home.”
Chuck’s wife said, “Chuck asked me to put his in our wedding album.”
“I have mine too,” Marilyn said. “It’s in my diary.”
Then Vicki, another classmate, reached into her pocketbook, took out her wallet, and showed her worn and frazzled list to the group. “I carry this with me at all times,” Vicki said and without batting an eyelash she continued: “I think we all saved our lists.”
That’s when the teacher finally sat down and cried. She cried for Mark and for all his friends who would never see him again.
We forget that life will one day end. We don’t know when that will be. We need to tell people how special and important they are before it’s too late.
Before you ring the next doorbell remind yourself to look for something you can say or do that might just brighten their day. Who knows, like the above story, it might just change the direction of their life.
Lives are also be changed through education. The stumbling block is often when education is offered. Problem solved! This month’s Website Special is our Self-Paced Online Training. Our new website is now up and running with lots of online courses you can take whenever it fits into your schedule. The normal investment is $39.95 per module but this month the Website Special is only $29.95. Check out the new website and well as all the new offerings for Self-Paced Online Training.
It’s not easy being a company owner. You work at least 60-70 hours a week, are on call 24/7, and the pressure of making a profit while keeping the team engaged and happy is always on your mind. I get it as most owners do. When was the last time you had dinner with the whole family or attended Billy’s ball game or Suzie’s recital or took a family vacation? You know the answer and so do I.
This month I want you to take a deep breath and consider utilizing a few helpful tips from a sloth. The sloth is considered the slowest creature on the face of the earth. With that said, there are several things we can all learn from our friend the sloth.
When we were 25 or 30 years old most of us could eat most anything we wanted, without repercussions. However, being a bit more careful about what you eat, while getting more exercise, has many long-term benefits. Consider eating more green stuff, like a sloth, but perhaps minus the insects and birds!
Delegation is critical if a company is to grow and prosper. However, as the owner you need to be fully aware of what’s going on within your business. Meet with department heads often to be sure you have a 360-degree view of your business.
Remember, the buck stops with the owner.
By the way, the average life span of a sloth is 20-30 years. Perhaps applying some of the tips from our friendly sloth might just extend your life while helping you to live in peace.
Monthly Website Special:
Personal and company growth is critical. The stumbling block is often when education is offered. Problem solved! This month’s Website Special is our Self-Paced Online Training. Our new website is now up and running with lots of online courses you can take whenever it fits into your schedule. The normal investment is $39.95 per module but this month the Website Special is only $29.95. Check out the new website and well as all the new offerings for Self-Paced Online Training.
Green Bay, WI Office
2671 Continental Dr. Suite C
Green Bay, WI 54311
Toll Free: 877-202-8891
Sales@GrandyAssociates.com
Owensboro, KY Office
1028 Standish Place South
Owensboro, KY 42301
Toll Free: 800-432-7963
Phone: 270-926-3212
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