Customer Service

Short Summary: The process of selling a company is very detailed and time consuming.  The owner seldom decides on day he or she will sell

Short Summary: Delivering great customer service doesn’t just happen, it’s part of a long-term strategy.  This presentation covers multiple tips on how to retain, and

Everyone who owns a business, at least occasionally, has a customer complaint.  This presentation provides a very practical, step-by-step, process of handling those complaints while

There are huge differences between retail stores and the home front environment. If you understand the differences you will make money. If you fail to

Phil will provide “Six Ways of Wooing, Wowing and Winning Customers and Their Loyalty” through the illustration of a real guy named Willie. Willie is

Customer service is not rocket science. It all boils down to two things. Be nice to the customer and treat them with respect. Once again