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That's a Wrap

As Profit University comes to a close, Tom and Bill take a look back over some of the series’ greatest hits. From learning about selling to women versus men, to the larger-than-life story of Frank Abagnale, this episode covers a multitude of topics that are both entertaining and educational. Thank you to everyone who showed support to this program through the years.

Carrie Vajko

Green Bay, WI 
https://carrievajko.com/
hello@carrievajko.com
920-570-2309

Creative Business Service
319 N Broadway
Green Bay, WI 54303
cbs-global.com
gherman@cbs-global.com
262.719.2270

No Contact Information Available

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Gallagher Benefit Services, Inc.
15 South Main Street, Suite 900
Greenville, South Carolina 29601
https://www.ajg.com/us/
Vince_Guerra@ajg.com
(864) 509-6503

Bio

NSight Communications

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No Pressure Selling LLC
201 W. Orchid Lane
Phoenix, AZ 85021
www.nopressureselling.com
steve@NoPressureSelling.com
602-799-9504

The Brems Group
550 2nd Street SE
Cedar Rapids, IA 52401
www.bremsGroup.com
bcoller@jtbrems.com
319-364-0101

Grandy & Associates LLC
2671 Continental Drive Suite C
Green Bay, WI 54311

BillRozga@GrandyAssociates.com
920-884-8505


6172 Carmel Court
Owensboro, KY 42303

Rbarany@roadrunner.com
270-991-9462

Energy Circle LLC
622 Congress Street
Portland , ME 04101
www.energycircle.com
ptroast@energycircle.com
207-847-3644

Foxwood Associates Inc
3079 Essen Road
Green Bay, wi 54311
foxwoodassociates.com
tefeld@foxwoodassociates.com
920-676-2941

Design Extensions
701 market Street
St. Augistine, fl 32095
designextensions.com
jowen@designextensions.com
904-377-2851

Prosperous Internet Marketing Inc.
180 E. Burgess Road Suite D
Pensacola, FL 32503
www.prosperousim.com
eddie@prosperousim.com
850-462-5272

DickKornbluth LLC
661 Fellows Ave.
Syracuse, NY 13210
www.efficiencyfirst.org
dick@dickkornbluth.com
315-391-6886

Grandy & Associates LLC
2671 Continental Dr. Suite C
Green Bay, Wisconsin 54311
GrandyAssociates.com
Gary@GrandyAssociates.com
920-884-8505

Bio

Ziglar Inc.
15400 Knoll Trail Drive Suite 103
Dallas, TX 75248
www.ziglar.com
customercare@ziglar.com
800-527-0306

Tom Borg Consulting LLC
6426 Kings Mill Court
Canton, MI 48187
www.tomborgconsulting.com
Tom@tomborg.com
734-404-5909

Bio



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Pachter & Associates
PO Box 3680
Cherry Hill, NJ 08034
www.pachter.com
pachter@ix.netcom.com
856-751-6141

The Lampo Group
1749 Mallory Lane
Brentwood, TN 37027
www.daveramsey.com
leigh.orendorf@daveramsey.com
888.227.3223

Commercials On Hold

,  
www.CommercialsOnHold.com
arg@commercialsonhold.com
800-832-4653


PO Box 500872
San Diego, CA 92150



BPC Consulting Inc.
1246 Stafford Crescent
Webster, NY 14580
www.BPCConsultinginc.com
bpcconsulting28@gmail.com
585-737-8800

Lewis Associates, Inc.
225 S Ridgeland Ave
Oak Park, IL 60302
www.lewisadvantage.com
monte@lewisadvantage.com
708-386-3377


2094 Autumn Leaves Circle
Green Bay, WI 54313

mjlangenhorst@aol.com
920-246-2081

Galileo Communications, Inc.
2040 Fairfax Avenue
Cherry Hill, NJ 08003
www.thegalileo.com
tom@thegalileo.com
(856) 874-00

Monopolize Your Marketplace
2555 SW Grapevine Pkwy, Ste 300
Grapevine, TX 76051
www.mymonline.com
contractor@mymonline.com
817-416-4333

Robison Management Consulting
7484 Waters Edge Drive
Stone Mountain, GA 30087
www.manola.com
mrobiso@bellsouth.net
770-879-3911

E-Myth Benchmark
6000 Grandy Avenue
Des Moines, IA 50312
www.e-mythbenchmark.com
rclements@e-mythcoaching.com
515-288-6984


7414 Greatwood Lake Drive
Sugar Land, TX 77479


281-343-2484



,  



Callahan Roach
104 Lake Lyon Rd
Hawthorne, FL 32640
www.callahan-roach.com
jlowe@servicemanager.com
800-528-0212


850 Ernst Dr
Green Bay, WI 54304

keystonebusinessstrategies@gmail.com
920-619-9662


2671 Continental Dr
Green Bay, WI 54311

Rob@GrandyAssociates.com
9208848505

RescueDesk Virtual Assistant Services
849 E. Washington Ave.
Madison, Wi 53703
www.rescuedeskva.com
info@rescuedeskva.com
608-358-7991

The Arizona Green Plumbers
PO Box 40111
Mesa, AZ 85274
www.johnsmithgreenplumber.com
john52967@aol.com
480-967-5944


3320 NW Brandt Place
Portland, OR 97229

scott@leverenz.com
503-645-6614

Common Knowledge Software
101 Cardinal Leger – CP 51061 - Faubourg de l’Ile
Pincourt, QC 
http://www.commonknowledgesoftware.com
marc@mailcks.com
855-257-7638

Aurora Pointe LLC
15621 W. 87th Street
Lenexa, KS 66219
www.steveniwersen.com
steven@steveniwersen.com
9134063824

Debbie Sardone
2616 Gamma Road
Flower Mound, TX 75028
www.debbiesardone.com
debbiesardone@gmail.com
972-827-7837



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The Blue Color Coach
570 S Westgate Dr.
Grand Junction, CO 81505
www.thebluecollarcoach.com
kenny@thebluecollarcoach.com
877-968-2244

http://www.winseminars.com
24342 N. 113th Place
Scottsdale, AZ 85255
Win Seminars
mary@larrywinget.com
800-749-4597

Lodestar Consulting Systems, Inc.
4625 East Brilliant Sky Drive
Cave Creek , AZ 85331
www.lodestarconsultinginc.com
lodestar51@cox.net
480-227-7231

Marketing Edge Consulting Group

,  
www.m-edge.com
Beth@m-edge.com
508-893-0976

Guy Communications
1098 To Lani Drive
City, GA 30083
www.jguycommunications.com
jennyeguy@earthlink.net
404-297-8459

Wiremasters Electric Inc.
12201 SW 128 Court Suite 101
Miami, FL 33186

kent@kcmiami.com
3053784011

Abagnale and Associates
P.O. Box 701290
Tulsa, OK 74170

info@abagnale.com
918-492-6590

Dynamic Performance Institute
7325 North Oakley Ave. Suite 2
Chicago, IL 60645
www.dynamicperformance.com
Janelle@DynamicPerfomance.com
773 262 8686

Pinnacle Service Group
6722 163rd Place SW
Lynnwood, WA 98037
http://www.mattesonavenue.com
mark.enjoythejourney.matteson@gmail.com
425-745-2911

College Wesleyan Church
4001 South Selby Street
Marion, IN 46952

steve.deneff@collegewes.com
765-674-8541

Profitability Partners
4121 Nakema Drive South
City, FL 32257
www.ProfitabilityPartners.com
sandy@rayandson.com
(229) 686-55

Bill Stiles Associates
202 E Maitland Lane
New Castle, PA 16105

bill@g.com
724-656-0454

Plumbing Doctor
955 Business Park Drive
Dixon, CA 95620
www.plumbingdoctor.com
mike@plumbingmd.com
530 756-2209

Friedel, LLC
2716 3rd Avenue North
Billings, MT 59101
http://www.PracticalMarketingSolutions.com
rich@friedelllc.com
406-672-3464

Toprate Services Inc

Columbus, GA 31904
www.Toprate.com
info@toprate.com
706 888 0815

Halle House Publishing
5966 Halle Farm Drive
Wiloughby, OH 44094

nick@g.com
Phone Number

Service Roundtable
P.O. Box 270842
Flower Mound, TX 75037

matt.michel@serviceroundtable.com
817-416-0978

Sunshine Plumbing and Heating
13575 East 104th Ave.
Commerce City, CO 80022

susan@sunshineplumbingheating.com
303 459 5469

Keeping Score, Inc
19111 Brookfield Drive
Auburn Township, OH 44023
www.keepingscorecpa.com
mbohinc@keepingscorecpa.com
440 708 2583

Direct Marketing Inc.
1123 Gaskins Road
Richmond, VA 23238

tim@g.com

U.S. Learning LLC
Don@DonHutson.com
Memphis, TN 38103
http://www.donhutson.com/
Don@DonHutson.com
901-767-0000

Fleetmatics
5821 Fiarview Road Suite 401
Charlotte, NC 28209
www.fleetmatics.com
michael.flournoy@fleetmatics.com
7042958785

Joe Lowe Productions
2234 Southeastern Parkway
Owensboro, KY 42303

joe@joelowe.com
270-683-1558

Profits Plus Sollutions
241 Driftwood Road, SE
St. Petersburg, FL 33705
www.profitsplus.org
TomShay@ProfitsPlus.org
888-529-5907

SACS Consulting
520 South Main Street, Ste. 2512
Akron, OH 44311
http://www.sacsconsulting.com
tadimoff@sacsconsulting.com
330-255-1101


2671 Continental Dr
Green bay, WI 54303

john@QBQ.com
9208848505


1020 Halifax Drive suite 104
Owensboro, KY 42301

Kschwartz@schwartzbusinessadvisory.com
270-240-1939

Paul Nebrasky Plumbing & Heating
1019 Route 17 M Suite 3
Monroe, NY 10950
http://www.nebraskyplumbing.com
paul@nebraskyplumbing.com
845-783-6661


2160 US Hwy 41 W
Marquette, MI 49855

nohare@swickmediaservices.com
9062732733

Jim Brown Company
PO Box 2218
Mountain Home, AR 72653

jim@jimbrowncompany.com
870-425-5775

Prophit Marketing
154 North Broadway
Green Bay, WI 54303
www.prophitmarketing.com
info@prophitmarketing.com
920.435.4878

Shafers Service Systems
109 E. Lexington Ave
El Cajon, CA 92020
http://www.shafers.com
Gary@shafers.com
800-826-4430

Ligon Consulting, Inc.
68 Malaga Way
Hot Springs Village, AR 71909
http://www.ligonconsulting.net
ligonair@suddenlink.net
888-320-9220


216A 50th Street
Virginia Beach, VA 23451

3@g.com
757-428-6403

Wright Assoc. Inc.
394 Lowell St.
Lexington, MA 02173

2@g.com
617-862-8719

Schaal Heating & Cooling, Inc.
2701 6 th Avenue
Des Moines, IA 50313
http://www.callschaalyaall.com
rlfouche@mchsi.com
515-288-3631


PO Box 52404
Atlanta, GA 30355

Jeff@jeffjustice.com
404-312-3404

Growing Your Business
515 Sonnet Drive
San Antonio, TX 78216

gdawson@txdirect.net
210-366-4587

Applied Learning Associates
2146 NW Boulder Way Drive
Issaquah, WA 98027

tpiscitelli@msn.com
425-837-9295


15400 Knoll Trail Drive
Dallas, TX 75248

Lmagers@ziglar.com
800 527-0306


2873 West Bainbridge Road
San Dieago, CA 92106

AJA@alessandra.com
206-400-6647


181 S. RiverHeath Way Suite 1200
Appleton, WI 54915

cczarnik@careerresearchgroup.com
920-5407263

Aurora Pointe LLC
15621 W. 87th Street
Lenexa, KS 66219
www.steveniwersen.com
steven@steveniwersen.com
9134063824

HVAC "Business Doctor"
PO Box 216
Bloomfield, CT 06002
http://www.hvac-busdoc.com
wayne@hvac-busdoc.com
860-242-0036


1760 Shooting Star Ave.
Fairfield, IA 52556

Greg@haynecoachinggroup.com
6414696464


1121 Josephine Stret
New Orleans, LA 70130

coy@zlien.com
5048268182


104 McGee Dr
Dalton, GA 30721

rkoop@windstream.net
7062261303

HVAC Profit Boosters
13620 Brynwood Lane
Ft. Myers, FL 33912
http://www.HVACProfitboosters.com
charlie@HVACProfitboosters.com
800-963-4822

Comfort Servcie Sales
2812 Crows Nest Circle
Uniontown, OH 44685

jgraening@neo.rr.com
330-807-6648

The Training Center
466 Germantown Pike
Lafayette Hill, PA 19444
http://www.TheTrainingCenterInc.com
sinton@thetrainingcenterinc.com
610-940-0600

Hardhat Presentations
3300 Irvine Ave Suite 135
Newport Beach, CA 92660
www.HardhatPresentations.com
gh@hardhatpresentations.com
9498522005

Van Hooser Associates
PO Box 643
Princeton, KY 42445
http://www.vanhooser.com
info@vanhooser.com
270-365-1536

Grandy & Associates - Denver
9201 E. Mississsippi Avenue
Denver, CO 80247

grandyden@aol.com
303-338-0550

Liebowitz & Associates, PC
980 N. Michigan Avenue, Ste 1400
Chicago, IL 60611
http://www.liebowitzassoc.com
bernie@liebowitzassoc.com
312-214-3583

Mighty Duct, Inc.
28 Hasting Street
Mendon, MA 01756

Ron@mightyduct.com
508-653-1186

Refrigeration Sales
9450 Allen Drive
Cleveland, OH 44125


216-525-8226

Robert H. Ranck Inc.
2541 Marietta Ave.
Lancaster, PA 17601
http://www.ranckinc.com
jranck@ranckinc.com
717-397-2577

Sales Improvement Professionals
1281 E. Magnolia
Ft. Collins, CO 80524
http://www.siptraining.com
jimhinshaw1@siptraining.com
970-635-5675

Collier Consulting Group
P.O. Box 1252
Dripping Springs, TX 78620
http://www.collier-consulting.com
ron@collier-consulting.com
800-739-9025

Callahan Roach
2706 West Pioneer Pkwy.
Arlington, TX 76010

mikeh@servicemanager.com
800-528-0212

Blue Dot Services, Inc.
PO Box 88130
Sioux Falls, SD 57108
http://www.eplresidential.com
set@cableone.net
928-308-2572

Hudson Ink
40 Monroe Street
Montgomery, AL 36104
http://www.hudsonink.com
adams@hudsonink.com
334-262-1110

Robison Management Consulting
7484 Water's Edge Drive
Stone Mountain, GA 30087
http://www.manola.com
3@gmail.com
770-879-3911

Day One Alliance
17867 Kinder Oak Drive
Noblesville, IN 46062

Dayonealliance@aol.com
317-877-6722

Round Peg
9033 Sweet Bay Court
Indianapolis, IN 46260
http://www.roundpeg.biz
Lorraine@roundpeg.biz
317-908-0262

Jon-Don
400 Medinah Rd.
Roselle, IL 60172

concepts@codetel.net.do
630-893-2288

Steve Boyd Presentations
31 Winston Hill
Fort Thomas, KY 41075
http://www.sboyd.com
info@sboyd.com
859-441-6520

Intern'l Productivity Systems
PO Box 3665
Tustin, CA 92781

kerry@kerryjohnson.com
800-883-8787



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Roger The Plumber
7723 West 81st Street
Overland Park, KS 66204

roger@rogertheplumber.com
913-642-2979

Coloring Outside the Lines
514 Cavitt Avenue
Trafford, PA 15085
http://www.jefftobe.com
info@jefftobe.com
412-373-6592

Merfeld & Schine, Inc.
39 Brenton Avenue
Providence, RI 02906

gary@mergers-acquisitions.com
401-751-3320

Communication Creativity
PO Box 909
Buena Vista, CO 81211
http://www.CommunicationCreativity.com
marilyn@marilynross.com
719-395-8659



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Hodes Company
856 Limerick Rd.
Schwenksville, PA 19470

SZiegler@Hodesco.com
610-308-9471

Preeminent Technologies
90 Section One Road
Tieton, WA 98947
http://www.preetech.com
bob@preetech.com
253-779-8920


1020 Halifax
Owensboro, KY 42301

rebecca@schwartz.com
270 485 6282


304 South 20th Street
Fairfield, IA 52555

bdaniels@tm.org
641-472-9036

Contrs Financial Opportunity
2803 Julian Street
Houston, TX 77009

Brandon@contractorscfo.com
713-426-4041

Coronado Financial
6407 Preston Hwy
Louisville, KY 40217

padgettoflouisville@yahoo.com
502-569-2745

Sklar Consulting
783 Mediterranean Lane
Redwood City, CA 94065

lenwriter@aol.com
650-654-9038

Bare Bones Biz, Inc.
3120 South Know-It-All Lane
Rogersville, MO 65742
http://www.barebonesbiz.com
ellen@barebonesbiz.com
417-753-1111

Ruther & Associates
8877 Bourgade
Lenexa, KS 66219
http://www.scottruther.com
Scott@ScottRuther.com
913-894-8877

Hodes Company
PO Box 410107
Kansas City, MO 64141

joe@hodesco.com
816-842-7795

Vision Energy Solutions
5104 Brady Court
Ellicott City, MD 21043
http://www.visionenergysolutions.com
rona@visionenergysolutions.com
410-869-7859

Roberts & Roberts
3400 Dartmouth
Plano, TX 75075
http://www.r2assoc.com
sharon@r2assoc.com
972-596-2956

Power Negotiating Institute
1045 East Road
La Habra Heights, CA 90631
http://www.rdawson.com
RogDawson@aol.com
562-694-5306

Grandy & Associates
1028 Standish Place South
Owensboro, KY 42301
https://www.grandyassociates.com
tomgrandy@grandyassociates.com
800-432-7963

Bio

Speaking From Experience, Inc.
6947 Coal Creek #100
Newcastle, WA 98059
http://www.georgewalther.com
george@georgewalther.com
425-255-2900

Dottie Gandy & Assoc.
2024 West Kittyhawk Drive
Allen, TX 75013
http://www.dottiegandy.com
dottiegandy@prodigy.net
972-359-1444

Ultimate Service
319 N. Broadway
Green Bay, WI 54303

gvansistine@cbs-global.com
9206213990

Gordon Oberg Business Coaches, L
4228 Del Mar Village Drive
Grandville, MI 49418
http://www.business-coaches.com/
goberg5@comcast.net
616-366-1668

Tim Paulsen & Associates
67 Hillingdon Avenue
Toronto, OH 436
http://www.trpaulsen.com
tim@trpaulsen.com
416-691-2648

Market Hardware, Inc.
7200 Wisconsin Avenue Suite 312
Bethesda, MD 20814
http://www.markethardware.com
brian@markethardware.com
301-358-4470

Dwyer Group, Inc.
1020 N. University Parks Drive
Waco, TX 76707
http://www.dwyergroup.com
robert.tunmire@dwyergroup.com
254-745-2502

National Foundation for Tax Plan
2230 N. University Parkway, #2C
Provo, UT 84604
http://www.jaymitton.com
hyrumz@nationalmedicalfoundation.org
800-375-2453

Fresh Air Corp
4555 Groves Road Suite 16
Columbus, OH 43232
http://www.freshaircorp.com
barry@freshaircorp.com
614-322-3828

Business Navigators
P.O. Box 8505
Toledo, OH 43623
http://www.BusNav.com
contact@BusNav.com
800-253-4085

Quality Service Contractors
1490 N 300 E
Lehi, UT 84043

Lawrencesnow@comcast.net
801-318-5593

Squire Sanders
41 South High Street
Columbus, OH 43215
http://www.ssd.com
lclark@ssd.com
614-365-2703

Chris Pine Associates, Inc.
P.O. Box 479
Pocasset, MA 02559
http://www.cpineassociates.com
chrispine@verizon.net
508-564-4465

Quality Service Contractors
180 South Washington Street
Falls Church, VA 22046
www.qsc-phcc.org
bdobkin@naphcc.org
916-835-5013

Coscia Communications, Inc.
1605 Melrose Ave.
Havertown, PA 19083
http://www.coscia.com
steve@coscia.om
610-853-9836

PFJ Communications, Inc.
PO Box 702102
Dallas, TX 75350
http:// www.pat-johns.com
pfjohns@aol.com
214-695-0028

Breathing Space Institute
3202 Ruffin Street
Raleigh, Raleigh 27607
http://www.BreathingSpace.com
jeff@breathingspace.com
919-932-1996

Keeping the People, Inc.
13488 West 126th Terrace
Overland Park, KS 66216
http://www.keepingthepeople.com
LB@keepingthepeople.com
913-620-4645

Performance Strategies, Inc.
2312 Clairmont Road NE
Atlanta, GA 30329
http://www.performstrat.com
diane@performstrat.com
800-906-7834


2671 Continental Dr
Green Bay, WI 54311

DailiaAdams@GrandyAssociates.com
9208848505

Encore Seven, Inc.
111 Scenic Ridge Court NW
Calgary, AB 
http://www.bruceleespeaker.com
BruceLeeSpeaker@shaw.ca
403-968-6974

Sanborn and Associates, Inc.
818 E Sumner Drive
Highlands Ranch,  80126
http://www.marksanborn.com
mark@marksanborn.com
800-650-3343

Keenon & Associates
628 E. Sherwood
Schaumburg, IL 60193

ckeenonassoc@comcast.net
847-534-3539

Grandy & Associates
2671 Continental Dr. Suite C
Green Bay, WI 54311
https://www.grandyassociates.com
billkinnard@grandyassociates.com
877-202-8891

Bio


273 E Main St
Glocester, MA 01930

GeneHeacock@grandyassociates.com
4196061715

Business News Publishing
1050 IL Route 83 Suite 200
Bensenville, IL 60106

wrdwzrd@aol.com
630-694-4006

Roger The Plumber
7723 West 81st Street
Overland Park, KS 66204

roger@rogertheplumber.com
913-642-2979

100 Percent Customer Satisfaction

Summary

The  big box stores are doing the trades industries a huge disservice with their poor customer service.  100% Customer Satisfaction is achievable. Roger Peugeot shares his advice on how to achieve 100% customer satisfaction and increase your profitability.

101 Five Star Profit Building Tips From Actual Contractors

Summary

You are about to listen in on Jim’s session at the National PHCC Convention with actual contractors in attendance. Jim gives out cash awards to contractors across the nation who present innovative ways to cut costs and/or increase sales and profits. He will be summarizing 101 of those ideas. Hang onto your hat….here we go!

15 Key Performance Indicators To Track For The Service Department

Summary

You will never hit a goal that wasn’t set, however the reverse is also true. Setting specific goals for your techs, and measuring their performance against those goals, will dramatically increase productivity and profitability. Tom is going to share 15 Key Performance Indicators every service tech should be measured against. When your techs hit these goals you will be profitable in your service department.

15 Things All Successful Companies Have In Common

Summary

Have you ever looked at other, seemingly profitable, companies and asked yourself; “I wonder what they are doing that we are not?” If so, you are about to find out. This presentation will highlight the fifteen areas that every successful company has totally under control. Apply them to your company and guess what? You can be profitable too!

17 Business Tips For New Companies

Summary

It is not easy starting a new business.  This program is designed to provide a few foundational “business” tips that you will not find in most books.

 

Introduction

Seventeen (17) Business Tips

  • Positioning the Owner Within the Labor Pricing Model
  • Tips on Setting Up A Chart of Accounts
  • Utilizing QuickBooks Along with a Few Tips
  • Enter Data in QuickBooks – CPA vs. In-House
  • Monthly Financial Reviews
  • Frequency of Recalculating Hours Rates
  • Joining a Mixed Group
  • Creating Weekly Saving Mounts Up Quickly
  • Funding Dissatisfied Customer Complaints
  • Suggestions for Covering Credit Card Fees
  • Creating a Totally Separate Checking Account for Payroll
  • Creating and Utilizing a Formal Collections Policy
  • Getting Deposits on Jobs and How to Handle the Money
  • Collecting on the Spot for Service
  • Establishing a Line of Credit plus the Benefits and Dangers
  • Tips for Keeping Credit Cards Paid Off
  • Benefits of Keeping Suppliers Paid Up and the How to Do It!

21 Ideas for Creating a Sales and Service Culture

Summary

Short Summary: Having an outstanding sales and service culture will attract better employees, word of mouth will create more customers and your competition will not know how to respond. This presentation includes twenty-one ideas on how to increase the sales and service culture of your company.

31 Ideas For Improving Customer Relations

Summary

Larry Winget will share 31 things that you can do today to improve your companies customer relations.

31 Principles for Becoming Better Leaders

Summary

Like it or not, everyone listening to this presentation is a leader. Well if you are a leader, why not learn to be the best you can be? Larry is about to present 31 principles towards becoming a more effective leader.

31 Principles For Making More Sales

Summary

If you are like most companies you would love to increase your sales….. but you have no idea how to do it. Now you have some direction. Larry is going to share his “31 Principles for Making More Sales.”

5 Critical KPIs for Demand Service

Summary

This program by Bill Kinnard, President of Grandy & Associates, explores the 5 most critical Key Performance Indicators that business owners should look for in employees who perform demand service. You will learn what the KPI’s are and how to track them to get the most out of your technicians. 

50 Places To Find Techs Right Now!

Summary

Contractors across the country, in all the trades, are saying the same thing. “We have more work than we can handle. The major factor limiting our growth is our ability to find quality techs.” This presentation may not solve all your problems but it will give you at least fifty (50) more places to find those needed techs.

6 Things All Contractors Need to Understand

Summary

Short Description of the Presentation:

Some things cannot be learned by the road of hard knocks.  This presentation will deal with six things every contractor needs to know but will seldom be found in a book or presented in a seminar.  Tom Grandy, founder of Grandy & Associates and Bill Kinnard, president of Grandy & Associates will discuss each in detail based on 35+ years of business training.

 

  • Labor Pricing Needs to be Calculated Based on Cash Flow Dollars, NOT Accounting Dollars

 

  • Failure to Build Debt into the Company’s Hourly Rate Is A Formular for Disaster.

 

  • Growth Does Not Necessarily Equal Increased Profit

 

  • Departmentalization Is Critical (each department needs its own unique hourly rate)

 

  • All Residential Service Work Needs to be Priced Based on Flat Rate Pricing

 

  • Fear Factor of Raising a Company’s Hourly Rate Is On the Part of the Company…Not the Customer!

A Panel Group Discussion on the Benefits of Peer Groups

Summary

Peer groups are great resource for companies that want to grow, if they have thick skins.  This presentation is a group discussion, between contractors, about how peer groups are organized, what the benefits are and how they function.

 

  • Overview of a peer group
  • How to recruit new members
  • Normal format of the meeting
  • Optional formats
  • What happens between meetings
  • Value of different trades within the same groups
  • The challenge of being vulnerable
  • How company employees react about being interviewed during a peer group visit
  • Benchmarking financials
  • Focusing on the big five
  • Non-disclosure agreements from members
  • Other Key Performance Indicators to discuss
  • Time and financial commitment required

Other possible peer group models

A Presentation Manual is Priceless

Summary

Jim has taught many companies across the country the proper methods of selling, based on relationships. Jim will be sharing with us one of the key elements of the process – how to properly use a presentation manual. In fact, Jim is going to walk the listener through the step-by-step process of how to create a very effective presentation manual for your company.

A Professional On Hold System Will Increase Your Sales and Profits

Summary

A professional on hold system instantly tells the customer you are a professional business. And best of all, the on hold message system provides over 5000 opportunities a year to market your specific products and services to people that already know about you…..and have called your company.

Advice From A Financial Lender

Summary

Dealing with financial institutions and having to open a line of credit is often a dreaded but necessary aspect of business ownership. Karl Spaay outlines why having a good and established relationship with your banker is important and discusses how to approach borrowing. In this presentation, he talks about what cash flow questions you should expect Lenders to ask and the records they may request.  He touches on how short-term borrowing is a bridge for gaps between receivables and how when used properly these lines of credit can keep your business running smoothly without landing you in a mountain of debt.

Are Your Techs Bringing In The Money They Should?

Summary

Service should be the most profitable department within your Company, but it usually is not. Why? Few company owners and/or service managers set goals for their techs and then measure their productivity against those goals. Bill will be sharing a couple Key Performance Indicators that every owner and /or service manager needs to be tracking to properly evaluate the performance of each technician.

Summary

One of the best kept secrets in today’s world of small business is bartering. Yes, bartering has been around for thousands of years, however, only recently has it come to the forefront in terms of business owners. This program covers the how, when, where and why of “business” bartering.

Summary

Are you ready for a fresh look at marketing? Russ is known for his unique approach to marketing. His whole direction involves making YOU the brand, not what equipment or product you carry. You are going to enjoy this fresh look at marketing your company.

Becoming The Brand Leader

Summary

Short Summary:

Your brand is not what you decide it is….it’s what the consumer “thinks” about your organization.  This program is all about positioning your company as the local brand leader with many practical suggestions on how to accomplish that task.

Becoming The Local Expert Using Talk Radio

Summary

Joe is a lifelong radio announcer that has interviewed countless company owners over the past 30+ years. One of the most effective ways Joe has found to promote a company is for the owner to do a routine question/answer “Ask the Expert” session each week on the radio. Once you listen to Joe’s presentation on “talk radio” this form of marketing may just move near the top of your marketing priority list.

Bill Blees’ Principles Still Work

Summary

Bill Blees was born in 1892 and got involved in the automotive industry after college. During the depression he came up with the idea of automobile dealer financing and developed the accounting system for the auto industry that is still in use today. After retirement he provided the first business training for contractors in the industry.

Biscuits Fleas and Pump Handles

Summary

Many of us have heard Zig Zigler’s famous statement “You can get everything you want in life if you are willing to help others get what they want.” This presentation will detail how to reach your goals while being thoroughly entertained as only Zig Ziger can do.

Blueprint for Successful Networking

Summary

Building relationships with other high quality companies promotes your services and increases your credibility. Networking partners do not need to be resold again and again and your network of partners establishes your company as a “professional” throughout your area. By the way did I mention that the networking process also increases your sales and profits!

Building A Business That Will Run Without You

Summary

Most people start a business to improve their quality of life. To accomplish that goal the business must be able to “run without you”. Debbie is going to share dozens of ideas on how to tweak your business so it truly can run without you being there.

Business Lessons from a 39 Hour Bike Ride

Summary

Short Summary: What does a 39-hour, non-stop, bike ride across Florida have to do with running a successful business? Actually, a lot! Gerry Kinnard is going to share his adventure and how it relates to the basics of running a profitable business.

Cardinal Sins of Leadership

Summary

Have you every listened to, or watched, someone that you considered a real leader. Then weeks, months or years later you see them in a different light. During this presentation Phil is going to outline some of the major mistakes leaders often make….ones each of us must try to avoid.

Cash Flow and Cash Flow Budgeting

Summary

A company can be priced absolutely perfectly….. and still go out of business because of cash flow problems. Improper labor pricing is the number one killer of small businesses in this country but the second biggest problem is cash flow. This presentation will walk you through the step-by-step process of developing a month-by-month, department-by-department cash flow budget. If you want to learn how to create a budget for your company, this presentation will be a huge help.

Choices That Make Good People Great

Summary

Dottie is speaking on the topic of “choices”. After listening to Dottie you will fully realize how important every decision you make really is.

Choosing Your Successor

Summary

Short Description of the Presentation:

Choosing a successor is one the most important decisions a company owner will ever make.  When properly done the process will take 3-5 years.  This presentation covers a number of things to think about during the selection process.

Coaching and Retaining Your Talent

Summary

When employees work at peak performance it affects the bottom line in a very positive way. The key is knowing how to properly coach team members who will in turn increase efficiency and reduce turnover. Coaching is helping others to develop insights and actions to understand mutually understood goals. Learn how coaches can help their employees identify development and grow their present and potential strengths.

Coaching for Performance Improvement

Summary

Do you have any employees that are underperforming? Disengaged employees are one of the biggest concerns facing management today. How do you “fix” the problem? One way is through coaching….but few really know how to coach. The good news is that this presentation will provide the foundation stones needed in order to effectively coach your employees to their next level of productivity.

Coloring Outside The Lines

Summary

Think outside the box. We have all heard it but there is a problem, no one ever tells us “how” to do it. Jeff invests a huge amount of his time teaching company owners how to color outside the lines. If you are ready for some fresh thinking you will enjoy listening to Jeff.

Summary

There is no better marketer than Matt Michel. Matt is recognized as the “marketing guru of the industry”. His presentation will inspire you to try some new things, perhaps for the first time. Matt is going to share a variety unique marketing ideas that will help your company continuously move towards profitable growth.

Communication Clinic How To Avoid The Most Common Business Mistakes

Summary

Short Summary: Clear, proper and positive communication is critical when it comes to communicating with people through emails, presentations and/or personal interaction. This presentation will review the most common mistakes and how to correct them.

Communication The Map to the Party

Summary

Short Summary: High quality winning organizations have a culture of communication that is intentional and effective. It is literally the map to the party. This presentation is an actual recorded section from Dave Ramsey’s multi-day EntreLeadership program.

Company Culture – The Glue That Holds Things Together

Summary

Short Summary:

If you’re paying good wages and benefits, but are still having trouble keeping employees, it probably has something to do with your company culture.  This program is about developing team culture in order to retain the people you have.

Conquering Unrelenting Information Overload

Summary

Information is coming at us from every direction. In the old days it was simply newspapers, TV, radio and a full mailbox. Today it’s coming from everywhere…all the time! If it’s not a text message or cell phone beeping at us, it’s the internet, Facebook, Twitter and dozens of other sources. It’s information overload! This interview with Jeff Davidson may just provide a little more order to your day and peace to your life.

Content Marketing: Google Got it Right

Summary

Things have changed in the marketing world. Traditional marketing has lost much of its value and web-based marketing has not lived up to its expectations. The new breed of marketer is utilizing content marketing. Building trust with your current and perspective customers is what it’s all about and content marketing can make that happen!

Contractor Personality Types Part 1

Summary

This is Part 1 of a two part series. Roger Dawson will describe the (4) four types of personalities most contractors possess. During his presentation he will help each of us determine which group we would belong in and how to overcome the weaknesses we find.

Contractor Personality Types Part 2

Summary

During Part 2 of this series Roger will give us some very positive suggestions on how to make our personalities work more effectively when it comes to dealing with both customers and individuals.

Contractors Tactics and Counter Tactics

Summary

Everyone eventually finds themselves in a position of negotiating. Roger is going to share another portion of his nationally acclaimed series on negotiating, this time covering tactics and counter tactics.

Converting Phone Calls Into Sales

Summary

Every company invests significant amounts of time and money getting the phone to ring. This program covers the next step which is mastering phone call conversion. Stated another way, how do we turn the call into a sale and/or a new customer. That is what the presentation is all about.

Creating a Winning Bean Team

Summary

Every owner must become aware of their “Known Financial Position” (KFP) in order to identify strengths and weaknesses and to know if you’re pricing is correct. Ellen will take you through the process of creating a “winning bean team” that will provide accurate information in an understandable way.

Creating Employee Incentive Programs

Summary

Today’s employee is not like those of the past year. In order to get most employees to do their best, at least in today’s world, usually requires some sort of an incentive program. Jim will share about some of the great employee incentive programs he has seen, and has helped to develop.

Customer Complaints – Making Lemonade Out Of Lemons

Summary

Jim has drawn from his many files on customer complaints. He will share some valuable information concerning the 4% of unsatisfied customers who take the time to contact your company. Complaints are not bad ….. if you grow from them. It’s time to turn lemons into lemonade!

Customer Response Cards – No Longer An Option But A Necessity

Summary

If you are going to be successful in today’s business world you had better fully understand how your customer sees your company….from their perspective. Mike is going to give you an outline of how to design a very effective customer response card that will provide the information you need to take your company to the next level.

Danger – Trouble Ahead!

Summary

Tom has seen companies come and companies go and he has also watched companies ignore many of the “danger” signs along the road to going out of business. Check out these points of danger to be sure your company is not heading down the wrong path….without your knowing it.

De-Stressing the Service Business

Summary

Stress is part of every day life. However when stress becomes chronic it can affect our health, our job, personal relationships, and even the overall productivity of the company we work for. This presentation will help us identify stress and will cover lots of ways to de-stress the workplace leading to happier, and more productive lives.

Death By Service Agreemnt

Summary

Short Description of the Presentation: Sometimes it’s good to ask the question “Why are we doing what we are doing?” That is what this presentation is all about. It will challenge age old theories of why we offer service agreement in the way that we do. Prepare to be upset!