Service Managers’ Learning Path
All of our self paced programs that we recommend for the Service Manager packaged in 1 convenient bundle.
Service Managers’ University – Profitable Service Departments
Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business! Each lesson covers a different aspect that an effective Service Manager should be aware of. Lessons range from 30 – 60 minutes.
Providing Great Customer Experience
Every business wants loyal customers who return again and again for your product or service. Unfortunately, many companies find themselves in a bidding war every time their customers need something new. Until we realize customer service alone is no longer sufficient, we are missing a key ingredient to lasting success and a loyal customer base.
If you are an owner or manager, this course will help you evaluate your company to determine what improvements you can make and then meet with your team to discuss. If you are a customer service rep, sales associate, technician, etc., you will gain valuable insight as to the impact each team member makes in providing Great Customer Experience. Lessons range from 6 -16 minutes.
Communication is Key
We all have a different communication style. Understanding this and learning how to apply it to your conversations can greatly improve your relationships and your business. Based upon the DISC Behavioral Model, we start you with the basics and then apply it to a variety of business settings that can help your sales people be more effective in selling, build up your team members morale and communication, and hire and promote the right people for the right job. Lessons range from 45 – 60 minutes.
Why Do We Need To Charge So Much?
As employees, we sometimes think that our boss is making a huge profit off of us. But is he? In this course, we will help you to understand the fixed and variable costs that calculate into the company’s hourly rate and why your boss needs to charge what he does to make a profit. Lesson is 75 minutes.