Owners Learning Path
All of our self paced programs that we recommend for the Owner packaged in 1 convenient bundle.
Planning For Profit Workshop – Streaming Version & Labor Pricing Software
Based upon our popular flagship program where you will learn exactly what you have to charge per hour to cover costs, while generating the profits you want. The program will also create month-by-month, department-by-department cash flow budgets, set proper residential and commercial maintenance agreement pricing, and let you bid jobs for profit (based on your cost of doing business). You will also learn the “what if” process of maximizing your profitability. You will be able to model things like adding an employee, changing an overhead cost, increasing the markup on materials, and pricing maintenance agreements. You will learn how these will affect your hourly rate, cash flow, and company profitability. Lessons range from 7 – 43 minutes.
The Money Matters series covers the monthly review that every business owner should be conducting to make sure your business is staying on track financially. This process will help to identify issues when they come up and allow you to make changes before they become a real problem. Lessons range from 15 – 40 minutes.
Providing Great Customer Experience
Every business wants loyal customers who return again and again for your product or service. Unfortunately, many companies find themselves in a bidding war every time their customers need something new. Until we realize customer service alone is no longer sufficient, we are missing a key ingredient to lasting success and a loyal customer base.
If you are an owner or manager, this course will help you evaluate your company to determine what improvements you can make and then meet with your team to discuss. If you are a customer service rep, sales associate, technician, etc., you will gain valuable insight as to the impact each team member makes in providing Great Customer Experience. Lessons range from 6 -16 minutes.
Communication is Key
We all have a different communication style. Understanding this and learning how to apply it to your conversations can greatly improve your relationships and your business. Based upon the DISC Behavioral Model, we start you with the basics and then apply it to a variety of business settings that can help your sales people be more effective in selling, build up your team members morale and communication, and hire and promote the right people for the right job. Lessons range from 45 – 60 minutes.
Why Do We Need To Charge So Much?
As employees, we sometimes think that our boss is making a huge profit off of us. But is he? In this course, we will help you to understand the fixed and variable costs that calculate into the company’s hourly rate and why your boss needs to charge what he does to make a profit. Lesson is 75 minutes.