By Tom Grandy
You are a tech making $15-$30/hour so you would never consider working at Chick-Fil-A for $10.00 or less per hour, but that’s not my point. Lots of teens and retired people go to work for Chick-Fil-A because it’s a great environment to work in. The franchise goes to great lengths to screen, hire, and train their employees. Seldom will you be greeted with a poor attitude. When you say thank you they say, “It’s my pleasure!”. Employees get along with each other and are always looking for ways to help out their team members. It’s a clean environment that offers a quality product. Employees really enjoy working there. When customers go to Chick-Fil-A they know they are going to be treated with respect when they walk through the door. Is the product better than anyone else’s?
The difference is not the product, it’s the people. The next time you pull through a drive-through window ask yourself these questions. Did you understand the person on the order microphone? Did they smile when they handed you the order? Were you treated with respect? Did you have a warm fuzzy feeling when you drove off?
What’s my point? The point is that you are the company from the standpoint of the customer. A smile, a friendly word, and being treated with respect are all things the customer appreciates. It’s the kind of thing that makes them come back again and again. You may never work at a Chick-Fil-A but there is a lot to learn from them that can help you become a better tech.
The acid test is always the same. Would you want to be treated the way you just treated your customer? It’s something to think about.