By Tom Grandy
Technicians meet countless number of customers in their lifetime. Some are lovable, others perhaps, not so much. However, none of us have any idea what that person has gone through days, weeks, months or even years before you rang their doorbell. Sometimes it was simply a negative comment someone spoke to them five minutes before you arrived.
The good news is that you, yes you the technician, that person has never met before, have an opportunity to speak a positive word that sometimes can literally change their life. Below is a story I received a few days ago. After reading it, I think you will get a fuller understanding of how really powerful your words and/or actions can be. Sometimes it is even life changing!
One day a teacher asked her students to list the names of the other students in the room on two sheets of paper, leaving a space between each name. Then she told them to think of the nicest thing they could say about each of their classmates and write it down. It took the remainder of the class period to finish their assignments and as the students left the room, each one handed in the paper.
That Saturday, the teacher wrote down the name of each student on a separate sheet of paper and listed what everyone else had said about that individual. On Monday she gave each student his or her list. Before long, the entire class was smiling. “Really?” she heard whispered. “I never knew that I meant anything to anyone” and “I didn’t know others liked me so much,” were most of the comments.
No one ever mentioned those papers in class again. She never knew if they discussed them after class or with their parents, but it didn’t matter. The exercise had accomplished its purpose. The students were happy with themselves and one another. That group of students moved on.
Several years later, one of the students was killed in Vietnam and his teacher attended the funeral of that special student. She had never seen a serviceman in a military coffin before. He looked so handsome, so mature.
The church was packed with his friends. One by one those who loved him took a last walk by the coffin. The teacher was the last one to pass the coffin. As she stood there, one of the soldiers who acted as pallbearer came up to her. “Were you Mark’s math teacher?” he asked. She nodded: “Yes.” Then he said: “Mark talked about you a lot.”
After the funeral, most of Mark’s former classmates went together to a luncheon. Mark’s mother and father were there, obviously waiting to speak with his teacher.
“We want to show you something,” his father said, taking a wallet out of his pocket. “They found this on Mark when he was killed. We thought you might recognize it.”
Opening the billfold, he carefully removed two worn pieces of notebook paper that had obviously been taped, folded, and refolded many times. The teacher knew without looking that the papers were the ones on which she had listed all the good things each of Mark’s classmates had said about him.
“Thank you so much for doing that, ” Mark’s mother said. “As you can see, Mark treasured it.”
All of Mark’s former classmates started to gather around. Charlie smiled rather sheepishly and said, “I still have my list. It’s in the top drawer of my desk at home.”
Chuck’s wife said, “Chuck asked me to put his in our wedding album.”
“I have mine too,” Marilyn said. “It’s in my diary.”
Then Vicki, another classmate, reached into her pocketbook, took out her wallet, and showed her worn and frazzled list to the group. “I carry this with me at all times,” Vicki said and without batting an eyelash she continued: “I think we all saved our lists.”
That’s when the teacher finally sat down and cried. She cried for Mark and for all his friends who would never see him again.
We forget that life will one day end. We don’t know when that will be. We need to tell people how special and important they are before it’s too late.
Before you ring the next doorbell remind yourself to look for something you can say or do that might just brighten their day. Who knows, like the above story, it might just change the direction of their life.
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