Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business! Each lesson covers a different aspect that an effective Service Manager should be aware of. Lessons range from 30 – 60 minutes.
Grandy and Associates is pleased to provide you with other coaches training that is relevant and beneficial towards the skills trades. This program’s content was created by Steve Coscia. These courses are ideal for all HVAC employees who interact with customers (i.e. CSRs, dispatchers, technicians, installers and office staff). Each lesson is 25 minutes.
We all have a different communication style. Understanding this and learning how to apply it to your conversations can greatly improve your relationships and your business. Based upon the DISC Behavioral Model, we start you with the basics and then apply it to a variety of business settings that can help your sales people be more effective in selling, build up your team members morale and communication, and hire and promote the right people for the right job. Lessons range from 45 – 60 minutes.
As employees, we sometimes think that our boss is making a huge profit off of us. But is he? In this course, we will help you to understand the fixed and variable costs that calculate into the company’s hourly rate and why your boss needs to charge what he does to make a profit. Lesson is 75 minutes.
Click on the lesson listed under the Course Content to start your training.
NOTE: If the lesson does not launch, you need to log in. Log into your Grandy account by clicking on the People icon in the upper right hand corner. Once you are logged in, you will see your courses listed under your profile. Click on the name of the course and it will take you back to this page.
Download our FREE e-book today and learn how you can keep your business running well for years to come, even when other businesses fail.