Customer Service – Listening

Description

The Customer Service Series – Grandy and Associates is pleased to provide you with other coaches training that is relevant and beneficial towards the skills trades.  This program’s content was created by Steve Coscia.  These courses are ideal for all HVAC employees who interact with customers (i.e. CSRs, dispatchers, technicians, installers and office staff).  There are a total of 4 lessons.

Lesson 1 – Listening – 25 minutes

This course covers every aspect of listening and conveying empathy.  Listening is the communication skill that impacts relationships more than any other.  In business, better relationships means more likability and customers want to do business with people they like.  Being a good listener makes people feel understood – this is a basic human need.

Click on the lesson listed under the Course Content to start your training.

NOTE: If the lesson does not launch, you need to log in. Log into your Grandy account by clicking on the People icon in the upper right hand corner. Once you are logged in, you will see your courses listed under your profile. Click on the name of the course and it will take you back to this page.

COURSE PROGRESS

0% Complete
0/1 Steps

Carlyle Compressor Teardown Full Course - Self Paced Online Training

Planning for Profit Workshop

Cashflow and Cashflow Budgeting

Service Managers - Learning Path

Carlyle Compressor Teardown Full Course - Self Paced Online Training

Planning for Profit Workshop

Cashflow and Cashflow Budgeting

Service Managers - Learning Path

Free Resource

Knowing how to keep your business profitable is more important than ever.

Download our FREE e-book today and learn how you can keep your business running well for years to come, even when other businesses fail.