The Customer Service Series – Grandy and Associates is pleased to provide you with other coaches training that is relevant and beneficial towards the skills trades. This program’s content was created by Steve Coscia. These courses are ideal for all HVAC employees who interact with customers (i.e. CSRs, dispatchers, technicians, installers and office staff). There are a total of 4 lessons.
Lesson 2 – Leadership – 25 minutes
This course reinforces the reality that all employees lead by example. A world-class service culture is easier to establish when everyone conveys mutual respect to internal and external customers. Delivering positive and consistent outcomes to external customers demonstrates how much a company cares.
Click on the lesson listed under the Course Content to start your training.
NOTE: If the lesson does not launch, you need to log in. Log into your Grandy account by clicking on the People icon in the upper right hand corner. Once you are logged in, you will see your courses listed under your profile. Click on the name of the course and it will take you back to this page.
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