Customer Service – Attitude

Description

The Customer Service Series – Grandy and Associates is pleased to provide you with other coaches training that is relevant and beneficial towards the skills trades.  This program’s content was created by Steve Coscia.  These courses are ideal for all HVAC employees who interact with customers (i.e. CSRs, dispatchers, technicians, installers and office staff).  There are a total of 4 lessons.

Lesson 4 – Attitude – 25 minutes

This course’s customer service attitude strategies will help service company employees to be more helpful and proactive. This course contains numerous video and audio examples to educate and inform. This lesson focuses on how to establish a positive first impression by having a positive attitude and showing respect to your customer.

Click on the lesson listed under the Course Content to start your training.

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