Owensboro, KY Office
1028 Standish Place South
Owensboro, KY 42301
Toll Free: 800-432-7963
Communication is one of the most misunderstood components for success that contractors face. When you communicate; what you say, how you say it, and even what you don’t say can have an adverse effect on every conversation and correspondence. Our team will equip you with the proper tools to effectively communicate so regardless of your message; it is received well, understood and carried out efficiently. We address both written and verbal communication as well as listening skills for success. Learn to communicate effectively with your co-workers, vendors, and customers.
You will learn:
This self-paced online training lesson is the first of this series and will help you understand the different styles of communication. If you understand how your customers communicate, it will change the way you interact with them. Lesson Duration: 45 minutes
Lesson 2 will help you to identify others communication style. If you can identify and, then mirror that style, you will increase customer satisfaction and increase your company profits. Once you are familiar with recognizing and identifying the four styles, you will find yourself doing so without even realizing you are doing it. Lesson Duration: 30 minutes
**Note – if you are an employer purchasing for your employees, contact us prior to purchasing to set up an employer account for employee access, tracking and test scores.
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