Sales Learning Path

Description

HVAC 101 Foundations

HVAC 101 Foundations course, prepares new employees for success in the HVAC industry. It will give you a basic understanding of system components, comfort controls, and system features that will give you a conversational knowledge about the industry. Lessons range from 22 – 40 minutes.

Providing Great Customer Experience

Every business wants loyal customers who return again and again for your product or service. Unfortunately, many companies find themselves in a bidding war every time their customers need something new. Until we realize customer service alone is no longer sufficient, we are missing a key ingredient to lasting success and a loyal customer base.

If you are an owner or manager, this course will help you evaluate your company to determine what improvements you can make and then meet with your team to discuss.  If you are a customer service rep, sales associate, technician, etc., you will gain valuable insight as to the impact each team member makes in providing Great Customer Experience.  Lessons range from 6 -16 minutes.

Communication is Key

We all have a different communication style. Understanding this and learning how to apply it to your conversations can greatly improve your relationships and your business. Based upon the DISC Behavioral Model, we start you with the basics and then apply it to a variety of business settings that can help your sales people be more effective in selling, build up your team members morale and communication, and hire and promote the right people for the right job. Lessons range from 45 – 60 minutes.

5 Customer Buying Principles

The Five Customer Buying Principles training program will help anyone in your company understand the buying process from the customers’ perspective. During the buying process, your customers progress through five distinct stages. If you understand these five customer buying principles, it will change the way you approach your next sales call. Keeping the five customer buying principles in mind during the sales call will help you sell more profitable, high end products.  Lesson is 40 minutes.

Why Do We Need To Charge So Much?

As employees, we sometimes think that our boss is making a huge profit off of us. But is he? In this course, we will help you to understand the fixed and variable costs that calculate into the company’s hourly rate and why your boss needs to charge what he does to make a profit. Lesson is 75 minutes.

Click on the lesson listed under the Course Content to start your training.

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COURSE PROGRESS

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Course Content

HVAC 101 Foundations
Providing Great Customer Experience
Communication Is Key
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