Building a Profitable Service Department
Service Managers are the first line of defense when something goes wrong or a customer needs routine maintenance. A satisfied customer is more valuable than a new one because they’ll continue to be loyal to your company. As a result of your great service, they’ll recommend you to others.
Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business!
This 8 hour instructor led online class, led by Patrick Chapman, is spread out over 2 days, in 4 hour time slots.
This course is not included in the Contractor Academy membership. However, Level 2 & 3 memberships can purchase it at a discount with your coupon code. You will find the coupon code listed in your welcome email.
“I need to implement daily time sheets and incorporate most of the KPI’s into my existing system. I thought the class was amazing. I enjoyed the interaction of the online polling to keep myself engaged. Would highly recommend.”
Kim DeMarino – SCR
4 Hour Class Each Day – Your Time Zone
- PST – 10 am- 2 pm
- MST – 11 an – 3 pm
- CST – 12 pm – 4 pm
- EST – 1 pm – 5 pm
Our next scheduled classes are
- Nov 21-22 (Last one for the year. Date for January is TBD)
“It was a great learning experience. I realized many ways to measurably improve my service division. I learned I need to raise my hourly service rate and be much more aggressive in selling our maintenance contracts.”
Bill Knowles – Northern Outdoor Lighting
Your instructor, Patrick Chapman, has over two decades in the HVAC industry.
He has worked as a local contractor as well as a distributor territory manager.
