Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business!
Each lesson covers a different aspect that an effective Service Manager should be aware of. These lessons are designed for easy use at your convenience, with knowledge checks built in so you receive the greatest benefit from the training.
Lesson 1 – Profitable Service Starts With A Solid Foundation!
Lesson 2 – Demand Service – It’s All About That Price!
Lesson 3 – Demand Service – Key Performance Indicators
Lesson 4 – Maintenance Agreements – Creating Lifetime Customers
Lesson 5 – Maintenance Agreements – Key Performance Indicators
Lesson 6 – ProfitSMART Activities – Turning On The Cash Flow
Lesson 7 – Service Department Goal Setting and Motivation
Lesson 8 – Service Dept. Leadership – Where Are We Going?
For a complete description of each lesson, click here.
Individual lessons expires 30 days after purchase. The complete course expires 8 months after purchase.