Profitable Service Departments – Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business! Each lesson covers a different aspect that an effective Service Manager should be aware of. There are a total of 8 lessons.
Lesson 1 – Profitable Service Starts With a Solid Foundation – 30 minutes
This training course is the first in a series focusing on managing your service department profitably. Every project needs to start with a solid foundation. Your service department is no different. In this first lesson, you will learn the three business areas that make up every profitable service department.
These three areas can only be successful by mastering technician motivation, goal setting for your techs, and smart department leadership. Set your solid foundation in place today.
Click on the lesson listed under the Course Content to start your training.
NOTE: If the lesson does not launch, you need to log in. Log into your Grandy account by clicking on the People icon in the upper right hand corner. Once you are logged in, you will see your courses listed under your profile. Click on the name of the course and it will take you back to this page.
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1028 Standish Place South
Owensboro, KY 42301
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Phone: 270-926-3212
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