Service Managers’ University – Lesson 1

Description

Profitable Service Departments – Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining.  It’s also an important profit center for your business! Each lesson covers a different aspect that an effective Service Manager should be aware of.  There are a total of 8 lessons.

Lesson 1 – Profitable Service Starts With a Solid Foundation – 30 minutes

This training course is the first in a series focusing on managing your service department profitably. Every project needs to start with a solid foundation. Your service department is no different. In this first lesson, you will learn the three business areas that make up every profitable service department.

  • Demand Service
  • Maintenance Agreements
  • ProfitSmart Activities

These three areas can only be successful by mastering technician motivation, goal setting for your techs, and smart department leadership. Set your solid foundation in place today.

Click on the lesson listed under the Course Content to start your training.

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