Service Managers’ University – Lesson 2

Description

Profitable Service Departments – Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining.  It’s also an important profit center for your business! Each lesson covers a different aspect that an effective Service Manager should be aware of.  There are a total of 8 lessons.

Lesson 2 – Demand Service, It’s All About That Price – 30 minutes

In Lesson 2 of this online series you will focus on the time that your service technicians should be engaged in demand service activities. We will demonstrate the need for proper pricing and learn how to determine if your price (labor rate) is correct.

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Service Managers - Learning Path

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