Service Managers’ University – Lesson 3

Description

Profitable Service Departments – Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining.  It’s also an important profit center for your business! Each lesson covers a different aspect that an effective Service Manager should be aware of.  There are a total of 8 lessons.

Lesson 3 – Demand Service, Key Performance Indicators – 60 minutes

This is where we get into the nitty gritty. Your techs will never miss a goal you don’t set for them. You need to put goals in front of them for each of the key areas of performance. Then you need to measure against those goals to track their actual performance.

We’ll cover five different Key Performance Indicators that you need to track on each of your technicians.

You’ll learn:

  • What each KPI is
  • How to set the goal for your company
  • How to measure each goal

Click on the lesson listed under the Course Content to start your training.

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