Profitable Service Departments – Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business! Each lesson covers a different aspect that an effective Service Manager should be aware of. There are a total of 8 lessons.
Lesson 3 – Demand Service, Key Performance Indicators – 60 minutes
This is where we get into the nitty gritty. Your techs will never miss a goal you don’t set for them. You need to put goals in front of them for each of the key areas of performance. Then you need to measure against those goals to track their actual performance.
We’ll cover five different Key Performance Indicators that you need to track on each of your technicians.
Click on the lesson listed under the Course Content to start your training.
NOTE: If the lesson does not launch, you need to log in. Log into your Grandy account by clicking on the People icon in the upper right hand corner. Once you are logged in, you will see your courses listed under your profile. Click on the name of the course and it will take you back to this page.
Download our FREE e-book today and learn how you can keep your business running well for years to come, even when other businesses fail.