Profitable Service Departments – Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business! Each lesson covers a different aspect that an effective Service Manager should be aware of. There are a total of 8 lessons.
Lesson 4 – Maintenance Agreements, Creating Lifetime Customers – 30 minutes
Lesson 4 focuses on the second business unit in your service department—that is maintenance agreements. Maintenance agreements are the foundation for profitable growth and can affect the cash flow for every other department in the company. We’ll look at what makes up a successful maintenance agreement program, how to price your agreement properly and what the pitfalls are in not focusing on each of these critical areas.
Click on the lesson listed under the Course Content to start your training.
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Green Bay, WI Office
2671 Continental Dr. Suite C
Green Bay, WI 54311
Toll Free: 877-202-8891
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Owensboro, KY Office
1028 Standish Place South
Owensboro, KY 42301
Toll Free: 800-432-7963
Phone: 270-926-3212
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