Service Managers’ University – Lesson 4

Description

Profitable Service Departments – Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining.  It’s also an important profit center for your business! Each lesson covers a different aspect that an effective Service Manager should be aware of.  There are a total of 8 lessons.

Lesson 4 – Maintenance Agreements, Creating Lifetime Customers – 30 minutes

Lesson 4 focuses on the second business unit in your service department—that is maintenance agreements. Maintenance agreements are the foundation for profitable growth and can affect the cash flow for every other department in the company.  We’ll look at what makes up a successful maintenance agreement program, how to price your agreement properly and what the pitfalls are in not focusing on each of these critical areas.

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