Profitable Service Departments – Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business! Each lesson covers a different aspect that an effective Service Manager should be aware of. There are a total of 8 lessons.
Lesson 4 – Maintenance Agreements, Creating Lifetime Customers – 30 minutes
Lesson 4 focuses on the second business unit in your service department—that is maintenance agreements. Maintenance agreements are the foundation for profitable growth and can affect the cash flow for every other department in the company. We’ll look at what makes up a successful maintenance agreement program, how to price your agreement properly and what the pitfalls are in not focusing on each of these critical areas.
Click on the lesson listed under the Course Content to start your training.
NOTE: If the lesson does not launch, you need to log in. Log into your Grandy account by clicking on the People icon in the upper right hand corner. Once you are logged in, you will see your courses listed under your profile. Click on the name of the course and it will take you back to this page.
Download our FREE e-book today and learn how you can keep your business running well for years to come, even when other businesses fail.