Service Managers’ University – Lesson 5

Description

Profitable Service Departments – Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining.  It’s also an important profit center for your business! Each lesson covers a different aspect that an effective Service Manager should be aware of.  There are a total of 8 lessons.

Lesson 5 – Maintenance Agreements, Key Performance Indicators – 30 minutes

In Lesson 5 of the series we’ll focus on the key performance indicators that you need to track for every service technician to ensure profitable, productive performance in your maintenance department. We’ll help you define those KPIs and teach you how to calculate and use them on a daily basis in your company.

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