Profitable Service Departments – Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business! Each lesson covers a different aspect that an effective Service Manager should be aware of. There are a total of 8 lessons.
Lesson 6 – ProfitSmart Activities, Turning On The Cash Flow – 30 minutes
ProfitSmart activities consists of items that the technicians need to participate in that will benefit the company as a whole. This includes much more than just service. It is focusing on things like selling maintenance agreements, renewing maintenance agreements and generating qualified sales leads. All of which are designed to increase the profits of your company.
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