Service Managers’ University – Lesson 7

Description

Profitable Service Departments – Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining.  It’s also an important profit center for your business! Each lesson covers a different aspect that an effective Service Manager should be aware of.  There are a total of 8 lessons.

Lesson 7 – Service Department Goal Setting and Motivation – 30 minutes

Your techs will never hit a goal you don’t set for them. It is imperative that you decide what performance you will demand from your techs.  If you don’t set the benchmark, they will.  In Lesson 7 we will look at the importance of setting goals and how to motivate your technicians to achieve them. We will also learn the importance of getting your technicians involved in the process of setting goals to build ownership and ultimately success.

Click on the lesson listed under the Course Content to start your training.

NOTE: If the lesson does not launch, you need to log in. Log into your Grandy account by clicking on the People icon in the upper right hand corner. Once you are logged in, you will see your courses listed under your profile. Click on the name of the course and it will take you back to this page.

COURSE PROGRESS

0% Complete
0/1 Steps

Carlyle Compressor Teardown Full Course - Self Paced Online Training

Planning for Profit Workshop

Cashflow and Cashflow Budgeting

Service Managers - Learning Path

Carlyle Compressor Teardown Full Course - Self Paced Online Training

Planning for Profit Workshop

Cashflow and Cashflow Budgeting

Service Managers - Learning Path

Free Resource

Knowing how to keep your business profitable is more important than ever.

Download our FREE e-book today and learn how you can keep your business running well for years to come, even when other businesses fail.