Profitable Service Departments – Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business! Each lesson covers a different aspect that an effective Service Manager should be aware of. There are a total of 8 lessons.
Lesson 7 – Service Department Goal Setting and Motivation – 30 minutes
Your techs will never hit a goal you don’t set for them. It is imperative that you decide what performance you will demand from your techs. If you don’t set the benchmark, they will. In Lesson 7 we will look at the importance of setting goals and how to motivate your technicians to achieve them. We will also learn the importance of getting your technicians involved in the process of setting goals to build ownership and ultimately success.
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