Profitable Service Departments – Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business! Each lesson covers a different aspect that an effective Service Manager should be aware of.
Lesson 1 – Profitable Service Starts With A Solid Foundation! (30 minutes)
Lesson 2 – Demand Service – It’s All About That Price! (30 minutes)
Lesson 3 – Demand Service – Key Performance Indicators (60 minutes)
Lesson 4 – Maintenance Agreements – Creating Lifetime Customers (30 minutes)
Lesson 5 – Maintenance Agreements – Key Performance Indicators (30 minutes)
Lesson 6 – ProfitSmart Activities – Turning On The Cash Flow (30 minutes)
Lesson 7 – Service Department Goal Setting and Motivation (30 minutes)
Lesson 8 – Service Department Leadership – Where Are We Going? (30 minutes)
Click on the lesson listed under the Course Content to start your training.
NOTE: If the lesson does not launch, you need to log in. Log into your Grandy account by clicking on the People icon in the upper right hand corner. Once you are logged in, you will see your courses listed under your profile. Click on the name of the course and it will take you back to this page.
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