Computers have a manual. Why not people?
Communication is one of the most misunderstood components for success that contractors face. There are multiple areas of your business where you need to communicate effectively, clearly, and specifically if you want to be successful.When you communicate; what you say, how you say it, and even what you don’t say can have an adverse effect on every conversation and correspondence. Our team will equip you with the proper tools to effectively communicate so regardless of your message; it is received well, understood and carried out efficiently. We address both written and verbal communication as well as listening skills for success.Everyone communicates differently. As the Service Tech, you need to be able to communicate effectively with your co-workers, vendors, and customers. You will learn:
- How to recognize the four styles of communication
- How to effectively communicate with each style
- How use these skills to enhance customer satisfaction
Understanding Behavioral Communications – people have been communicating since the beginning of time yet we still have problems communicating with others. If we can learn how others communicate, we can increase productivity and profitability and make the workplace more satisfying for our team. This self-paced Online training module is the first of this series and will help you understand the different styles of communication. If you understand how your customers communicate, it will change the way you interact with them.
Identifying Behavioral Communication Styles – Everyone communicates differently. If you can identify their communication style, then mirror that style, you will increase customer satisfaction and increase your company profits. Once you are familiar with recognizing and identifying the four styles, you will find yourself doing so without even realizing you are doing it.