Communication is Key
We all have a different communication style. Understanding this and learning how to apply it to your conversations can greatly improve your relationships and your business. Based upon the DISC Behavioral Model, we start you with the basics and then apply it to a variety of business settings that can help your sales people be more effective in selling, build up your team members morale and communication, and hire and promote the right people for the right job. A one time assessment link to determine your behavioral style is included with the series.
Providing Great Customer Experience
Every business wants loyal customers who return again and again for your product or service. Unfortunately, many companies find themselves in a bidding war every time their customers need something new. Until we realize customer service alone is no longer sufficient, we are missing a key ingredient to lasting success and a loyal customer base.
HVAC 101 Foundations Onboarding is a course that prepares new employees for success in the HAVC Industry. it will give them a basic understanding of system components, comfort controls, and system features that will give them a conversational knowledge about the industry.
5 Customer Buying Principles
This training program will help anyone in your company understand the buying process from the customers’ perspective. During the buying process, your customers progress through five distinct stages. If you understand these five customer buying principles, it will change the way you approach your next sales call. Keeping the five customer buying principles in mind during the sales call will help you sell more profitable, high end products.
Why Do We Need To Charge So Much?
Employees sometimes think that the boss is making a huge profit off of them. But is he? In this course, we will help the employee to understand the fixed and variable costs that go into determining why the employer needs to charge so much!