Service Manager's Learning Path

Service Manager's Learning Path
Self Paced Online Training

4 Courses consisting of 19 Lessons

 

A complete learning path to educate your Service Manager in the HVAC Industry and customer service.  All lessons are available online, 24 hours a day, and can be taken at the employee’s own pace.

Communication is Key

We all have a different communication style.  Understanding this and learning how to apply it to your conversations can greatly improve your relationships and your business.  Based upon the DISC Behavioral Model, we start you with the basics and then apply it to a variety of business settings that can help your sales people be more effective in selling, build up your team members morale and communication, and hire and promote the right people for the right job.  A one time assessment link to determine your behavioral style is included with the series.

Customer Service Bundle

These courses are ideal for all HVAC employees who interact with customers like customer service reps, dispatchers, technicians, installers, and office staff.  Covers listening skills, leadership, teamwork and attitude.  (2 Hours NATE Credit)

Service Managers’ University

Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining.  It’s also an important profit center for your business!  Each lesson covers a different aspect that an effective Service Manager should be aware of.  (8 Hours NATE Credit)

Why Do We Need To Charge So Much?

Employees sometimes think that the boss is making a huge profit off of them.  But is he?  In this course, we will help the employee to understand the fixed and variable costs that go into determining why the employer needs to charge so much!