Service Managers University

Service Managers University
Self Paced Online Training

8 Lessons

Profitable Service Departments

Enroll in each lesson individually or SAVE by enrolling in the full course for $299.95!

Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining.  It’s also an important profit center for your business! 

Each lesson covers a different aspect that an effective Service Manager should be aware of. These lessons are designed for easy use at your convenience, with knowledge checks built in so you receive the greatest benefit from the training.  

Lesson 1 – Profitable Service Starts With A Solid Foundation!

Lesson 2 – Demand Service – It’s All About That Price!

Lesson 3 – Demand Service – Key Performance Indicators

Lesson 4 – Maintenance Agreements – Creating Lifetime Customers

Lesson 5 – Maintenance Agreements – Key Performance Indicators

Lesson 6 – ProfitSMART Activities – Turning On The Cash Flow

Lesson 7 – Service Department Goal Setting and Motivation

Lesson 8 – Service Department Leadership – Where Are We Going?

For a complete description of each lesson, click here.

Individual lessons expires 30 days after purchase. 

The complete course expires 8 months after purchase.

Each lesson qualifies for 1 hour

Each lesson qualifies for 1 hour NATE credit.

8 hours for the full course.