Service Managers’ University – Profitable Service Departments (8 Lessons) – Self Paced Online Training
Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business!
Lesson 1 qualifies for 1 hour NATE credit
Lesson 1 – Profitable Service Starts With A Solid Foundation! (30 minutes)
This lesson is the first in a series focusing managing your service department profitably. Every project needs to start with a solid foundation. Your service department is no different. In this self-paced training lesson, we’ll cover the three business units that make up every profitable service department.
- Demand Service
- Maintenance Agreements
- ProfitSmart Activities
These three units can only be successful by mastering technician motivation, goal setting for your techs, and department leadership. Set your solid foundation in place today.
Lesson access available for 30 days