Service Managers’ University – Profitable Service Departments (8 Lessons) – Self Paced Online Training
Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business!
Lesson 2 qualifies for 1 hour NATE credit
Lesson 2 – Demand Service – It’s All About That Price! (30 minutes)
This lesson focuses on proper management of the service department within the HVAC company. The service department should be the most profitable area of the company but many times isn’t due to improper management and leadership. We focus on the time that the service technicians should be engaged in demand service activities and will dig into the need for proper pricing and how to see if your price is in line.
Lesson access available for 30 days