Service Managers’ University – Profitable Service Departments (8 Lessons) – Self Paced Online Training
Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business!
Lesson 3 qualifies for 1 hour NATE credit
Lesson 3 – Demand Service – Key Performance Indicators (60 minutes)
This is where we get into the nitty gritty. Your techs will never miss a goal you don’t set for them. You need to put goals in front of them for each of the key areas of performance. Then you need to measure against those goals to track their actual performance. We’ll cover five different Key Performance Indicators that you need to track on each of your technicians. You’ll learn:
- What each KPI is
- How to set the goal for your company
- How to measure each goal