Service Managers’ University – Profitable Service Departments (8 Lessons) – Self Paced Online Training
Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business!
Lesson 4 qualifies for 1 hour NATE credit
Lesson 4 – Maintenance Agreements – Creating Profitable Lifetime Customers (30 minutes)
This lesson focuses on the second business unit in your service department—that is maintenance agreements. Maintenance agreements are the foundation for profitable growth in your company and can affect the cash flow for every other department in the company. We’ll look at what makes up a successful maintenance agreement program, how to price your agreement properly and what the pitfalls are in not focusing on each of these critical areas.
Lesson access available for 30 days