Service Managers’ University – Profitable Service Departments (8 Lessons) – Self Paced Online Training
Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business!
Lesson 5 qualifies for 1 hour NATE credit
Lesson 5 – Maintenance Agreements – Key Performance Indicators (30 minutes)
In this lesson, we’ll focus on the key performance indicators that you need to track for every service technician to ensure profitable, productive performance in your maintenance department. We’ll define them and teach you how to calculate them.
Lesson access available for 30 days