Service Managers’ University – Profitable Service Departments (8 Lessons) – Self Paced Online Training
Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business!
Lesson 6 qualifies for 1 hour NATE credit
Lesson 6 – ProfitSMART Activities – Turning On The Cash Flow (30 minutes)
This lesson will focus on ProfitSMART activities. These are activities that the technicians need to participate in that will affect the rest of the company. This includes much more than just service. It is focusing on things like selling maintenance agreements, renewing maintenance agreements and generating qualified sales leads.
Lesson access available for 30 days