Service Managers’ University – Profitable Service Departments (8 Lessons) – Self Paced Online Training
Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business!
Lesson 7 qualifies for 1 hour NATE credit
Lesson 7 – Service Department Goal Setting and Motivation (30 minutes)
Your techs will never hit a goal you don’t set for them. It is imperative that you decide what performance you will demand from your techs. If you don’t set the benchmark, they will. In this lesson, we will look at the importance of setting goals and how to motivate your technicians and get them involved in the process.
Lesson access available for 30 days