Service Managers’ University – Profitable Service Departments (8 Lessons) – Self Paced Online Training
Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining. It’s also an important profit center for your business!
Lesson 8 – Service Department Leadership – Where Are We Going? (30 minutes)
As the service manager in your company, you’re the leader of your service department. As you lead, your service techs will follow. If you don’t like the performance of your team, maybe it’s not them. In this final lesson, we will look at leading your service department and things that you can do to improve the performance of your team.