By Tom Grandy, Founder
In case you haven’t noticed, there is a huge shortage of qualified technicians and the situation is getting worse, not better. On the other hand your business is doing great, it’s growing and you need more techs. Where are you going to find them after all the good ones are already working for someone else?
The answer is really pretty straight forward. The successful company of the future is going to have to grow (train) their own techs. You have heard the principle before: “Hire for attitude and train for service.” I understand training new techs is expensive. That is why it’s important to understand basic labor pricing. Don’t pressure the new tech to move into the field too quickly. Initially, consider new techs in training as indirect, or overhead, people. That means 100% of their cost (hourly rate, matching taxes, benefits, etc.) will be treated as an overhead cost. How do you cover overhead costs? Right…they become one piece of the overall hourly rate charged the customer.
If you build the cost of training into overhead some amazing things will happen:
- The pressure to perform quickly is gone as 100% of the cost is covered as part of the hourly rate charged by existing technicians
- The cost off training will always be within the hourly rate charged the customer therefore allowing the company to constantly have techs in training, whether currently needed or not.
- As the new tech is able to begin charging some of his or her time to the customer it will increase bottom line profits by providing more billed hours while reducing the cost of non-billable time therefore increasing profit.
Now the investment of training your own techs doesn’t seem nearly as daunting as it did before. As they used to tell Mickie; “Try it, you’ll like it!”
This month’s Website Special ties into preparing for the future as well. The special is our Company Policy Manual which comes in Microsoft Word so it can easily be customized for your specific company. The normal investment is $134.95 but this month it’s only $99.95. Order today!
This month’s other offering is our HVAC Onboarding Self-Paced Online Training course. What a great way to get new employees (office or techs) up to speed. Normally the investment is $299.95 but this month it’s only $279.95. Order today!
Like all our products, both Website Specials are 100% satisfaction guaranteed or you will receive a full refund, no questions asked.