Customer Service Representatives

When a customer needs help, your Customer Service Representative (CSR) is the first person they encounter. A great interaction can lock in a customer for life. A negative experience can kill an account and cause bad reviews. When representatives communicate well, diffuse negative situations, and resolve problems, you create customer loyalty. Those loyal customers then generate positive reviews and referrals.

RECOMMENDED TRAINING

HVAC 101 Foundations Onboarding

Our HVAC Onboarding class prepares your new personnel for success even if they have little to no experience in the HVAC industry. We focus on topics like:

Understanding system components
Comfort controls
System features and benefits
And more

This program will teach your employee important skills, regardless of their department.

Available in a LIVE, instructor led 8-hour online class or a 9 lesson self paced online course.

Communication is Key

We all have a different communication style. Understanding this and learning how to apply it to your conversations can greatly improve your relationships and your business. Based upon the DISC behavioral model, we start you with the basics and then apply it to a variety of business settings that can –

Help your sales people be more effective in selling
Build up your team members morale and communication
Hire and promote the right people for the right job

Why Do We Need to Charge so Much?

There’s always part of your mind that says you charged too much. It’s natural, but when your company started in business they didn’t intend to be a charitable organization. The company is in business to make a profit but, are we charging too much?

This course helps employees understand the fixed and variable costs that calculate into the company’s hourly rate. By the end of this online course, you will have a clear understanding of why the company needs to charge what you do to make a profit. This course is available in 3 formats – Online Streaming, DVD with a Leaders Handbook, or Individual Self Paced Online.

We Love Helping Others Become More Profitable!

We are going to incorporate everything we learned. Thank you for all the information. It was a great class.

David and Ruby Pick - Air Quality Mechanical, Missoula, MT

Management

Your Team

Distributors & Associations

Financial Services

Customer Services

Business Services

Live Online Training

Self Paced Training

Learning Paths

Profit Management

Business Resources

Customer Service Representatives

RECOMMENDED TRAINING

HVAC 101 Foundations Onboarding

Communication is Key

Why Do We Need to Charge so Much?

We Love Helping Others Become More Profitable!

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