Customer Service Representatives

When a customer needs help, your Customer Service Representative (CSR) is the first person they encounter. A great interaction can lock in a customer for life. A negative experience can kill an account and cause bad reviews. When representatives communicate well, diffuse negative situations, and resolve problems, you create customer loyalty. Those loyal customers then generate positive reviews and referrals.

RECOMMENDED TRAINING

HVAC Onboarding

  • Online Training
Our HVAC Onboarding class prepares your new personnel for success even if they have little to no experience in the HVAC industry. We focus on topics like:
  • Understanding system components
  • Comfort controls
  • System features and benefits
  • And more
This program will teach your employee important skills, regardless of their department.
Available in a LIVE, instructor led 8-hour online class or a 9 lesson self paced online course. 

Communication for Contractors

  • Online Training

Communication is one of the most misunderstood components for success that contractors face. There are multiple areas of your business where you need to communicate effectively, clearly, and specifically if you want to be successful.

Everyone communicates differently.  As the CSR, you need to be able to communicate effectively with your team, vendors, and your customers.  You will learn:

  • How to recognize the four styles of communication
  • How to effectively communicate with each style
  • How use these skills to enhance customer satisfaction

Why Do We Need to Charge so Much?

  • Online Training

There’s always part of your mind that says you charged too much.  It’s natural, but when your company started in business they didn’t intend to be a charitable organization. The company is in business to make a profit but, are we charging too much? 

This course helps employees understand the fixed and variable costs that calculate into the company’s hourly rate.   By the end of this online course, you will have a clear understanding of why the company needs to charge what you do to make a profit.  This course is available in 3 formats – Online Streaming, DVD with a Leaders Handbook, or Individual Self Paced Online.

We Love Helping Others Become More Profitable!

We are going to incorporate everything we learned. Thank you for all the information. It was a great class.
David and Ruby Pick - Air Quality Mechanical, Missoula, MT