Distributors & Associations - Training For Your Dealers

As a supplier, when the dealer makes money, everyone makes money. It is in your vested interest to help them be profitable. At Grandy, we offer programs to come alongside your dealers to accomplish this goal. We can also help your team better understand and support the dealers and their needs.

RECOMMENDED TRAINING

Providing Great Customer Service...In the Trenches

Your customers are the lifeblood of your company. Without them, there is no reason for you to exist! It is imperative that you make them feel like your most important customer –because to them they are. At the same time, your techs and installers got into this industry because they like to work with their hands, not deal with people. Consider this:

Are they giving your customers more information then they want to know? Or are they leaving them feeling like they are being kept in the dark?
How does your receptionist or dispatcher deal with an angry customer when they call in? Do they set the techs up for success? Or do they only serve to make the problem worse?

This program is fast moving, fun and applies to every employee in the contracting company.

HVAC Onboarding

Our LIVE, instructor led 8-hour class prepares your new personnel for success even if they have little to no experience in the HVAC industry. We focus on topics like:

Understanding system components
Comfort controls
System features and benefits
And more

This program will teach your employee important skills, regardless of their department. Available in a LIVE, instructor led 8-hour online class or a 9 lesson self paced online course.

Service Managers' University

The Service Managers’ University will help you transform your service department into a consistent money maker.

This program covers the three basic foundations of a service department which are demand service, maintenance, and ProfitSmart activities.

You’ll also learn 24 key performance indicators that will make your service department profitable and empower your technicians to become top performers!

Communications for Contractors

Communication is one of the most misunderstood components for success that contractors face. There are multiple areas of your business where you need to communicate effectively, clearly, and specifically if you want to be successful.

Everyone communicates differently. As a Supplier, you need to be able to communicate effectively with your co-workers, vendors, and your customers. You will learn:

How to recognize the four styles of communication
How to effectively communicate with each style
How use these skills to enhanced customer satisfaction

Why Do We Need to Charge so Much?

There is always part of your mind that says you charged too much. It’s natural, but when you started your business, you didn’t file your paperwork as a 501c3. You’re in business to make a profit. You know that, but does your staff?

This online course helps employees understand the fixed and variable costs that calculate into your hourly rate. By the end of this online course, your team will have a clear understanding of why you need to charge what you do to make a profit. This course is available in 3 formats – Online Streaming, DVD with a Leaders Handbook, or Individual Self Paced Online.

Fifteen Things all Successful Companies Have in Common

This program touches on parts of nearly every full-day program (plus more). The morning session covers fifteen things all successful companies do. Each of the fifteen areas has point values assigned to it for the students to rate their company.

The afternoon session goes into detail on labor pricing and cash flow using a sample company. You’ll walk away with all sorts of great ideas to increase company profits.

Programs for Your Contractors

Grandy has a host of programs to help your contractors become profitable. By hosting a program or workshop at your location, you become the go-to resource for your contractors’ profitability.

We Love Helping Others Become More Profitable!

I had a very high expectation going in. They were met. A lot of the concepts we have gone over before, but this was by FAR the best presentation of it. Great Job.

Donald D. Butcher Distributors Inc., Jefferson, LA

Management

Your Team

Distributors & Associations

Financial Services

Customer Services

Business Services

Live Online Training

Self Paced Training

Profit Management

Business Resources