Your customers are the lifeblood of your company. Without them, there is no reason for you to exist! It is imperative that you make them feel like your most important customer –because to them they are. At the same time, your techs and installers got into this industry because they like to work with their hands, not deal with people. Consider this:

• Are they giving your customers more information then they want to know? Or are they leaving them feeling like they are being kept in the dark?
• How does your receptionist or dispatcher deal with an angry customer when they call in? Do they set the techs up for success? Or do they only serve to make the problem worse?

This program is fast moving, fun and applies to every employee in the contracting company.