Your customers are the lifeblood of your company. Without them, there is no reason for you to exist! It is imperative that you make them feel like your most important customer –because to them they are. At the same time, your techs and installers got into this industry because they like to work with their hands, not deal with people. Consider this:
This program is fast moving, fun and applies to every employee in the contracting company.
Communication is one of the most misunderstood components for success that contractors face. There are multiple areas of your business where you need to communicate effectively, clearly, and specifically if you want to be successful.
Everyone communicates differently. As a Supplier, you need to be able to communicate effectively with your co-workers, vendors, and your customers. You will learn: