Install Techs

Install Techs get your product up and running in the customer’s home or business. If they do their job right, your customers are satisfied and your service callbacks decline. Plus, if they do their job efficiently, your labor costs go down. They're valued team members that can be key contributors to your company's success.

RECOMMENDED TRAINING

HVAC Onboarding

  • Online Training
Our LIVE, instructor led 8-hour class prepares your new personnel for success even if they have little to no experience in the HVAC industry. We focus on topics like:
  • Understanding system components
  • Comfort controls
  • System features and benefits
  • And more
This program will teach your employee important skills, regardless of their department.

Communication for Contractors

  • Online Training

Communication is one of the most misunderstood components for success that contractors face. There are multiple areas of your business where you need to communicate effectively, clearly, and specifically if you want to be successful.

When you communicate; what you say, how you say it, and even what you don’t say can have an adverse effect on every conversation and correspondence. Our team will equip you with the proper tools to effectively communicate so regardless of your message; it is received well, understood and carried out efficiently. We address both written and verbal communication as well as listening skills for success.

Everyone communicates differently.  As the Install Tech, you need to be able to communicate effectively with your co-workers, vendors, and customers.  You will learn:

  • How to recognize the four styles of communication
  • How to effectively communicate with each style
  • How use these skills to enhance customer satisfaction

Why do We Need to Charge so Much?

  • Online Training
There’s always part of your mind that says you charged too much.

It’s natural, but when your company started in business they didn’t intend to be a charitable organization. Your company is in business to make a profit but, are we charging too much?

This online course helps employees understand the fixed and variable costs that calculate into the company’s hourly rate.

 By the end of this online course, your team will have a clear understanding of why you need to charge what you do to make a profit.

We Love Helping Others Become More Profitable!

It was kind of eye-opening. Some Ideas I had were completely wrong and others were confirmed. It gave me ideas at where to start and what to concentrate on.
Action Plumbing and Heating, Rochester, MN