Service Managers

Service Managers are the true ambassadors of your company.

Service Managers are the first line of defense when something goes wrong or a customer needs routine maintenance. A satisfied customer is more valuable than a new one because they'll continue to be loyal to your company. As a result of your great service, they'll recommend you to others.


Service Managers University

The Service Managers’ University series will help you learn to transform your service department into a consistent money maker.
This program covers the three basic foundations of a service department which are demand service, maintenance, and ProfitSmart activities. 
You’ll also learn 10 Key Performance Indicators that will make your service department profitable and empower your technicians to become top performers!

Communication is Key

We all have a different communication style.  Understanding this and learning how to apply it to your conversations can greatly improve your relationships and your business.  Based upon the DISC behavioral model, we start you with the basics and then apply it to a variety of business settings that can –

  • Help your sales people be more effective in selling
  • Build up your team members morale and communication
  • Hire and promote the right people for the right job

Why Do We Need to Charge so Much?

There’s always part of your mind that says you charged too much. It’s natural, but when your company started in business they didn’t intend to be a charitable organization. Your company is in business to make a profit but, are we charging too much?  

This course helps employees understand the fixed and variable costs that calculate into the company’s hourly rate.  By the end of this online course, your team will have a clear understanding of why you need to charge what you do to make a profit.  This course is available in 3 formats- Online Streaming, DVD with a Leaders Handbook or Individual Self Paced Online.

We Love Helping Others Become More Profitable!

I had a very high expectation going in. They were met. A lot of the concepts we have gone over before, but this was by FAR the best presentation of it. Great Job.
Donald D. Butcher Distributors Inc., Jefferson, LA

Free Resource

Knowing how to keep your business profitable is more important than ever.

Download our FREE e-book today and learn how you can keep your business running well for years to come, even when other businesses fail.