Service Managers

Service Managers are the true ambassadors of your company.

Service Managers are the first line of defense when something goes wrong or a customer needs routine maintenance.A satisfied customer is more valuable than a new one because they'll continue to be loyal to your company. And, as a result of your great service, they'll recommend you to others.

RECOMMENDED TRAINING

Service Managers University

  • Online Training and CD
The Service Managers’ University series will help you learn to transform your service department into a consistent money maker.
 
This program covers the three basic foundation stones of a service department which are demand service, maintenance, and ProfitSmart activities. 
 
You’ll also learn 10 Key Performance Indicators that will make your service department profitable and empower your technicians to become top performers!
 
Available in both CD and self-paced online training versions.

Communication for Contractors

  • Online Training

Communication is one of the most misunderstood components for success that contractors face. There are multiple areas of your business where you need to communicate effectively, clearly, and specifically if you want to be successful.

Everyone communicates differently.  As the Service Manager, you need to be able to communicate effectively with your team, vendors, and your customers.  You will learn:

  • How to recognize the four styles of communication
  • How to effectively communicate with each style
  • How use these skills to build a profitable team

Why Do We Need to Charge so Much?

  • Online Training and DVD/CD

There’s always part of your mind that says you charged too much. It’s natural, but when your company started in business they didn’t intend to be a charitable organization. Your company is in business to make a profit but, are we charging too much?

This online course helps employees understand the fixed and variable costs that calculate into the company’s hourly rate.

By the end of this online course, your team will have a clear understanding of why you need to charge what you do to make a profit.

We Love Helping Others Become More Profitable!

I had a very high expectation going in. They were met. A lot of the concepts we have gone over before, but this was by FAR the best presentation of it. Great Job.
Donald D. Butcher Distributors Inc., Jefferson, LA