Service Techs

Your Service Techs are in the homes and businesses of your valued customers. What your customer sees, hears, and experiences from the service techs is how they are going to define who you are as a company. When your service techs are just as skilled at communicating with the customers as they are at doing repairs, maintenance, and installs, your customers will have great things to say about you and your company.

RECOMMENDED TRAINING

HVAC Onboarding

  • Online Training
Our LIVE, instructor led 8-hour class prepares your new personnel for success even if they have little to no experience in the HVAC industry. We focus on topics like:
  • Understanding system components
  • Comfort controls
  • System features and benefits
  • And more
This program will teach your employee important skills, regardless of their department.
Available in a LIVE, instructor led 8-hour online class or a 9 lesson self paced online course.

Communication for Contractors

  • Online Training

Communication is one of the most misunderstood components for success that contractors face. There are multiple areas of your business where you need to communicate effectively, clearly, and specifically if you want to be successful.

Everyone communicates differently.  As the Service Tech, you need to be able to communicate effectively with your co-workers, vendors, and customers.  You will learn:

  • How to recognize the four styles of communication
  • How to effectively communicate with each style
  • How use these skills to enhance customer satisfaction

 

Why Do We Need to Charge so Much?

  • Online Training

There’s always part of your mind that says you charged too much.  It’s natural, but when your company started in business they didn’t intend to be a charitable organization. Your company is in business to make a profit but, are we charging too much?

This course helps employees understand the fixed and variable costs that calculate into the company’s hourly rate. By the end of this online course, your team will have a clear understanding of why you need to charge what you do to make a profit.  This course is available in 3 formats – Online Streaming, DVD with a Leaders Handbook, and Individual Self Paced Online.

Carlyle Compressor Teardown

  • Online Training

This online course consists of two lessons that will familiarize you with Carlyle Semi-Hermetic Compressors and help you determine what caused the compressor to fail.  You will learn how the lubrication and capacity control systems work and how to recognize system issues that cause compressor failures.

We Love Helping Others Become More Profitable!

Wonderful, insightful learning experience. Love the structure that was given, so extremely useful.
Hector Heaviside - Delgado Heating & Air, Inc., Benicia, CA