Service Techs

Your Service Techs are in the homes and businesses of your valued customers. What your customer sees, hears, and experiences from the service techs is how they are going to define who you are as a company. When your service techs are just as skilled at communicating with the customers as they are at doing repairs, maintenance, and installs, your customers will have great things to say about you and your company.

RECOMMENDED TRAINING

HVAC 101 Foundations Onboarding

Our LIVE, instructor led 8-hour class prepares your new personnel for success even if they have little to no experience in the HVAC industry. We focus on topics like:

Understanding system components
Comfort controls
System features and benefits
And more

This program will teach your employee important skills, regardless of their department.

Available in a LIVE, instructor led 8-hour online class or a 9 lesson self paced online course.

Communication is Key

We all have a different communication style. Understanding this and learning how to apply it to your conversations can greatly improve your relationships and your business. Based upon the DISC behavioral model, we start you with the basics and then apply it to a variety of business settings that can –

Help your sales people be more effective in selling
Build up your team members morale and communication
Hire and promote the right people for the right job

Why Do We Need to Charge so Much?

There’s always part of your mind that says you charged too much. It’s natural, but when your company started in business they didn’t intend to be a charitable organization. Your company is in business to make a profit but, are we charging too much?

This course helps employees understand the fixed and variable costs that calculate into the company’s hourly rate. By the end of this online course, your team will have a clear understanding of why you need to charge what you do to make a profit. This course is available in 3 formats – Online Streaming, DVD with a Leaders Handbook, and Individual Self Paced Online.

Carlyle Compressor Teardown

This online course consists of two lessons that will familiarize you with Carlyle Semi-Hermetic Compressors and help you determine what caused the compressor to fail. You will learn how the lubrication and capacity control systems work and how to recognize system issues that cause compressor failures.

We Love Helping Others Become More Profitable!

Wonderful, insightful learning experience. Love the structure that was given, so extremely useful.

Hector Heaviside - Delgado Heating & Air, Inc., Benicia, CA

Management

Your Team

Distributors & Associations

Financial Services

Customer Services

Business Services

Live Online Training

Self Paced Training

Learning Paths

Profit Management

Business Resources